Ubuntu Software app won't open (Ubuntu 16.04 LTS)

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2
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Following a recent OS update a few days back (16.04 LTS), when I click on the icon labelled "Ubuntu Software" (which is directly below the Dash icon and looks like an orange briefcase with a white A on it), it no longer opens. It used to open fine, but since the update has stopped working. I get no error message. All I get is that circular progress thingy (does it have an official name?) for about 15 secs, then it disappears and the app doesn't open.
How do I go about diagnosing what the issue is and/or reinstall the app?
Thank you.

ParanoidPanda:
I opened a terminal, typed gnome-software and on a new line I got a flashing white block cursor for a while, then it stopped flashing. I wasn't returned to a prompt with a $ symbol. The terminal appeared to have frozen so I clicked on the x to close it.
Edit: I tried again and waited a minute or so this time, but same result, so clicked on x

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

asked Sep 26 '16 at 22:01

user599666

Please launch it by opening Terminal (CTRL + ALT + T), typing gnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06

You will know if it has exited because Terminal will give you back the line with the $ if and when that is the case.
– user364819
Sep 26 '16 at 22:08

Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56

add a comment |

up vote
2
down vote

favorite

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

asked Sep 26 '16 at 22:01

user599666

Please launch it by opening Terminal (CTRL + ALT + T), typing gnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06

You will know if it has exited because Terminal will give you back the line with the $ if and when that is the case.
– user364819
Sep 26 '16 at 22:08

Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56

add a comment |

up vote
2
down vote

favorite

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

asked Sep 26 '16 at 22:01

user599666

launcher

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

asked Sep 26 '16 at 22:01

user599666

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

asked Sep 26 '16 at 22:01

user599666

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

edited Sep 29 '16 at 21:55

edwinksl

16.3k115384

asked Sep 26 '16 at 22:01

user599666

asked Sep 26 '16 at 22:01

user599666

asked Sep 26 '16 at 22:01

user599666

Please launch it by opening Terminal (CTRL + ALT + T), typing gnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06

You will know if it has exited because Terminal will give you back the line with the $ if and when that is the case.
– user364819
Sep 26 '16 at 22:08

Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56

add a comment |

Please launch it by opening Terminal (CTRL + ALT + T), typing gnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06

You will know if it has exited because Terminal will give you back the line with the $ if and when that is the case.
– user364819
Sep 26 '16 at 22:08

Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56

Please launch it by opening Terminal (CTRL + ALT + T), typing gnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06

You will know if it has exited because Terminal will give you back the line with the $ if and when that is the case.
– user364819
Sep 26 '16 at 22:08

Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56

add a comment |

2 Answers
2

active

oldest

votes

up vote
0
down vote

You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.

Run these commands:

$ killall gnome-software

$ rm -r ~/.local/share/gnome-software

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19

@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24

It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36

I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55

@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58

|
show 4 more comments

up vote
0
down vote

For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.

I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)

answered Dec 24 '16 at 16:14

navi

1

Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56

add a comment |

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2 Answers
2

active

oldest

votes

2 Answers
2

active

oldest

votes

up vote
0
down vote

You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.

Run these commands:

$ killall gnome-software

$ rm -r ~/.local/share/gnome-software

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19

@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24

It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36

I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55

@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58

|
show 4 more comments

up vote
0
down vote

You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.

Run these commands:

$ killall gnome-software

$ rm -r ~/.local/share/gnome-software

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19

@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24

It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36

I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55

@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58

|
show 4 more comments

up vote
0
down vote

You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.

Run these commands:

$ killall gnome-software

$ rm -r ~/.local/share/gnome-software

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.

Run these commands:

$ killall gnome-software

$ rm -r ~/.local/share/gnome-software

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

answered Sep 26 '16 at 22:54

L. D. James

17.9k43482

A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19

@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24

It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36

I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55

@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58

|
show 4 more comments

A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19

@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24

It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36

I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55

@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58

A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19

@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24

It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36

I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55

@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58

|
show 4 more comments

up vote
0
down vote

For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.

I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)

answered Dec 24 '16 at 16:14

navi

1

Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56

add a comment |

up vote
0
down vote

For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.

I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)

answered Dec 24 '16 at 16:14

navi

1

Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56

add a comment |

up vote
0
down vote

For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.

I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)

answered Dec 24 '16 at 16:14

navi

For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.

I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)

answered Dec 24 '16 at 16:14

navi

answered Dec 24 '16 at 16:14

navi

answered Dec 24 '16 at 16:14

navi

answered Dec 24 '16 at 16:14

navi

1

Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56

add a comment |

1

Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56

Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56

add a comment |

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