Upgraded ram causing boot/ubuntu problems
I upgraded my acer aspire 5 from 8gb ram to 20gb (replaced 4gb ram stick w. 16gb). Replaced w. Kingston DDR4, same clockspeed as the last.
The acer logo only used to show for a split second, now shows for roughly 8 seconds before going to grub.
Then when i boot ubuntu 17.10 and log in I can click on chromium but it wont start. When I click on show application icon it seems to reboot ubuntu/log me out. Then when i log in again the screen flickers and reboots again to log screen.
The guy at shop who replaced ram said it should be a bit slower on first run but this is a different problem. One the first run things were fine and the ram was recognised. Now it's not working...
Any suggestions to what might be wrong?
Thanks
ram reboot
asked Dec 23 at 23:38
Dave
32
|
show 6 more comments
I upgraded my acer aspire 5 from 8gb ram to 20gb (replaced 4gb ram stick w. 16gb). Replaced w. Kingston DDR4, same clockspeed as the last.
The acer logo only used to show for a split second, now shows for roughly 8 seconds before going to grub.
Then when i boot ubuntu 17.10 and log in I can click on chromium but it wont start. When I click on show application icon it seems to reboot ubuntu/log me out. Then when i log in again the screen flickers and reboots again to log screen.
The guy at shop who replaced ram said it should be a bit slower on first run but this is a different problem. One the first run things were fine and the ram was recognised. Now it's not working...
Any suggestions to what might be wrong?
Thanks
ram reboot
asked Dec 23 at 23:38
Dave
32
1
Which model of Acer Aspire? Do you know for sure that a 16GB stick is specifically allowed for your model? Since it is usually recommended that when using two ram sticks, that they match in both speed and capacity (and your config doesn't) have you tried testing with ONLY the 16GB stick (assuming it's permitted on your model)?
– TonyB
Dec 24 at 0:14
The guys at the shop replaced it so assumed the knew what they were doing, maybe silly to assume... It's an acer A515-51G-50LA. There is a 4gb hard built in ram and was a 4gb removeable ram, only one slot. Apparently the laptop can take up to 20GB ram.
– Dave
Dec 24 at 3:56
According to crucial, you are correct about the max memory (crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-51g). What I would do is remove the stick and see if it will boot normally... that would prove it is related to the new stick. Additionally, did you go into the bios and confirm it sees the correct amount of RAM.. ?? I did see something in the manual that mentions a "memory mismatch error", the cure of which was to go into the BIOS (via F2) and then save and exit from it and reboot.
– TonyB
Dec 24 at 4:21
Okay thanks tony ill try this and get back to you
– Dave
Dec 24 at 4:37
Okay so I took it out and it's working fine. When I went into bios it says that it is like 20480MB of ram so maybe because it's a little over... I saved from bios and nothing happened. The stick I'm using is also a Micron (crucial by micron), which is the one I took out.
– Dave
Dec 24 at 4:44
|
show 6 more comments
I upgraded my acer aspire 5 from 8gb ram to 20gb (replaced 4gb ram stick w. 16gb). Replaced w. Kingston DDR4, same clockspeed as the last.
The acer logo only used to show for a split second, now shows for roughly 8 seconds before going to grub.
Then when i boot ubuntu 17.10 and log in I can click on chromium but it wont start. When I click on show application icon it seems to reboot ubuntu/log me out. Then when i log in again the screen flickers and reboots again to log screen.
The guy at shop who replaced ram said it should be a bit slower on first run but this is a different problem. One the first run things were fine and the ram was recognised. Now it's not working...
Any suggestions to what might be wrong?
Thanks
ram reboot
asked Dec 23 at 23:38
Dave
32
I upgraded my acer aspire 5 from 8gb ram to 20gb (replaced 4gb ram stick w. 16gb). Replaced w. Kingston DDR4, same clockspeed as the last.
The acer logo only used to show for a split second, now shows for roughly 8 seconds before going to grub.
Then when i boot ubuntu 17.10 and log in I can click on chromium but it wont start. When I click on show application icon it seems to reboot ubuntu/log me out. Then when i log in again the screen flickers and reboots again to log screen.
The guy at shop who replaced ram said it should be a bit slower on first run but this is a different problem. One the first run things were fine and the ram was recognised. Now it's not working...
Any suggestions to what might be wrong?
Thanks
ram reboot
ram reboot
asked Dec 23 at 23:38
Dave
32
asked Dec 23 at 23:38
Dave
32
asked Dec 23 at 23:38
Dave
32
asked Dec 23 at 23:38
Dave
32
asked Dec 23 at 23:38
Dave
32
32
1
Which model of Acer Aspire? Do you know for sure that a 16GB stick is specifically allowed for your model? Since it is usually recommended that when using two ram sticks, that they match in both speed and capacity (and your config doesn't) have you tried testing with ONLY the 16GB stick (assuming it's permitted on your model)?
– TonyB
Dec 24 at 0:14
The guys at the shop replaced it so assumed the knew what they were doing, maybe silly to assume... It's an acer A515-51G-50LA. There is a 4gb hard built in ram and was a 4gb removeable ram, only one slot. Apparently the laptop can take up to 20GB ram.
– Dave
Dec 24 at 3:56
According to crucial, you are correct about the max memory (crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-51g). What I would do is remove the stick and see if it will boot normally... that would prove it is related to the new stick. Additionally, did you go into the bios and confirm it sees the correct amount of RAM.. ?? I did see something in the manual that mentions a "memory mismatch error", the cure of which was to go into the BIOS (via F2) and then save and exit from it and reboot.
– TonyB
Dec 24 at 4:21
Okay thanks tony ill try this and get back to you
– Dave
Dec 24 at 4:37
Okay so I took it out and it's working fine. When I went into bios it says that it is like 20480MB of ram so maybe because it's a little over... I saved from bios and nothing happened. The stick I'm using is also a Micron (crucial by micron), which is the one I took out.
– Dave
Dec 24 at 4:44
|
show 6 more comments
1
Which model of Acer Aspire? Do you know for sure that a 16GB stick is specifically allowed for your model? Since it is usually recommended that when using two ram sticks, that they match in both speed and capacity (and your config doesn't) have you tried testing with ONLY the 16GB stick (assuming it's permitted on your model)?
– TonyB
Dec 24 at 0:14
The guys at the shop replaced it so assumed the knew what they were doing, maybe silly to assume... It's an acer A515-51G-50LA. There is a 4gb hard built in ram and was a 4gb removeable ram, only one slot. Apparently the laptop can take up to 20GB ram.
– Dave
Dec 24 at 3:56
According to crucial, you are correct about the max memory (crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-51g). What I would do is remove the stick and see if it will boot normally... that would prove it is related to the new stick. Additionally, did you go into the bios and confirm it sees the correct amount of RAM.. ?? I did see something in the manual that mentions a "memory mismatch error", the cure of which was to go into the BIOS (via F2) and then save and exit from it and reboot.
– TonyB
Dec 24 at 4:21
Okay thanks tony ill try this and get back to you
– Dave
Dec 24 at 4:37
Okay so I took it out and it's working fine. When I went into bios it says that it is like 20480MB of ram so maybe because it's a little over... I saved from bios and nothing happened. The stick I'm using is also a Micron (crucial by micron), which is the one I took out.
– Dave
Dec 24 at 4:44
1
1
Which model of Acer Aspire? Do you know for sure that a 16GB stick is specifically allowed for your model? Since it is usually recommended that when using two ram sticks, that they match in both speed and capacity (and your config doesn't) have you tried testing with ONLY the 16GB stick (assuming it's permitted on your model)?
– TonyB
Dec 24 at 0:14
Which model of Acer Aspire? Do you know for sure that a 16GB stick is specifically allowed for your model? Since it is usually recommended that when using two ram sticks, that they match in both speed and capacity (and your config doesn't) have you tried testing with ONLY the 16GB stick (assuming it's permitted on your model)?
– TonyB
Dec 24 at 0:14
The guys at the shop replaced it so assumed the knew what they were doing, maybe silly to assume... It's an acer A515-51G-50LA. There is a 4gb hard built in ram and was a 4gb removeable ram, only one slot. Apparently the laptop can take up to 20GB ram.
– Dave
Dec 24 at 3:56
The guys at the shop replaced it so assumed the knew what they were doing, maybe silly to assume... It's an acer A515-51G-50LA. There is a 4gb hard built in ram and was a 4gb removeable ram, only one slot. Apparently the laptop can take up to 20GB ram.
– Dave
Dec 24 at 3:56
According to crucial, you are correct about the max memory (crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-51g). What I would do is remove the stick and see if it will boot normally... that would prove it is related to the new stick. Additionally, did you go into the bios and confirm it sees the correct amount of RAM.. ?? I did see something in the manual that mentions a "memory mismatch error", the cure of which was to go into the BIOS (via F2) and then save and exit from it and reboot.
– TonyB
Dec 24 at 4:21
According to crucial, you are correct about the max memory (crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-51g). What I would do is remove the stick and see if it will boot normally... that would prove it is related to the new stick. Additionally, did you go into the bios and confirm it sees the correct amount of RAM.. ?? I did see something in the manual that mentions a "memory mismatch error", the cure of which was to go into the BIOS (via F2) and then save and exit from it and reboot.
– TonyB
Dec 24 at 4:21
Okay thanks tony ill try this and get back to you
– Dave
Dec 24 at 4:37
Okay thanks tony ill try this and get back to you
– Dave
Dec 24 at 4:37
Okay so I took it out and it's working fine. When I went into bios it says that it is like 20480MB of ram so maybe because it's a little over... I saved from bios and nothing happened. The stick I'm using is also a Micron (crucial by micron), which is the one I took out.
– Dave
Dec 24 at 4:44
Okay so I took it out and it's working fine. When I went into bios it says that it is like 20480MB of ram so maybe because it's a little over... I saved from bios and nothing happened. The stick I'm using is also a Micron (crucial by micron), which is the one I took out.
– Dave
Dec 24 at 4:44
|
show 6 more comments
active
oldest
votes
Your Answer
StackExchange.ready(function() {
var channelOptions = {
tags: "".split(" "),
id: "89"
};
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function() {
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled) {
StackExchange.using("snippets", function() {
createEditor();
});
}
else {
createEditor();
}
});
function createEditor() {
StackExchange.prepareEditor({
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: true,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: 10,
bindNavPrevention: true,
postfix: "",
imageUploader: {
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
},
onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
});
}
});
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2faskubuntu.com%2fquestions%2f1104110%2fupgraded-ram-causing-boot-ubuntu-problems%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
active
oldest
votes
active
oldest
votes
active
oldest
votes
active
oldest
votes
Thanks for contributing an answer to Ask Ubuntu!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Some of your past answers have not been well-received, and you're in danger of being blocked from answering.
Please pay close attention to the following guidance:
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2faskubuntu.com%2fquestions%2f1104110%2fupgraded-ram-causing-boot-ubuntu-problems%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
1
Which model of Acer Aspire? Do you know for sure that a 16GB stick is specifically allowed for your model? Since it is usually recommended that when using two ram sticks, that they match in both speed and capacity (and your config doesn't) have you tried testing with ONLY the 16GB stick (assuming it's permitted on your model)?
– TonyB
Dec 24 at 0:14
The guys at the shop replaced it so assumed the knew what they were doing, maybe silly to assume... It's an acer A515-51G-50LA. There is a 4gb hard built in ram and was a 4gb removeable ram, only one slot. Apparently the laptop can take up to 20GB ram.
– Dave
Dec 24 at 3:56
According to crucial, you are correct about the max memory (crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-51g). What I would do is remove the stick and see if it will boot normally... that would prove it is related to the new stick. Additionally, did you go into the bios and confirm it sees the correct amount of RAM.. ?? I did see something in the manual that mentions a "memory mismatch error", the cure of which was to go into the BIOS (via F2) and then save and exit from it and reboot.
– TonyB
Dec 24 at 4:21
Okay thanks tony ill try this and get back to you
– Dave
Dec 24 at 4:37
Okay so I took it out and it's working fine. When I went into bios it says that it is like 20480MB of ram so maybe because it's a little over... I saved from bios and nothing happened. The stick I'm using is also a Micron (crucial by micron), which is the one I took out.
– Dave
Dec 24 at 4:44