Graphics system supposedly crashing (AMD Radeon RX 580)











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What happens?



My screen goes black, I lose control over my keyboard and mouse and the only fix (at first) I knew was to force shut the PC down. Only recently, I discovered it does recover eventually.



How do you know that your mouse and keyboard are deactivated?



It happened quite a few times while I was fullscreen inside of YouTube, enjoying a video. Trying to pause it (which would work by default means) fails whenever this happens.



What happens when it does recover?



Sadly, I don't know myself. It happened about a split second before the PC shut down by force last time it occurred.



What are your specs?



I have an Acer GX-781 with an Intel i5 7400 7th Gen, AMD Radeon RX 580 and preinstalled Windows 10. Whatever happens on Ubuntu for me, has not occurred a single time on Windows.



Do you have any additional drivers installed?



Nope, nothing.



Do you have anything to show us?



I did, after getting taught by said friend, take a screenshot or two about the contents of the "dmesg" command line.
If someone could be just kind and embed the actual image for me, I would greatly appreciate it. Anyways, this is the image.



When did it start occurring?



Ever since I got Ubuntu. At first, I thought it was a one-time thing, but it's persistent. Updating my drivers seems to have only helped delay it a fair bit.










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    up vote
    0
    down vote

    favorite












    What happens?



    My screen goes black, I lose control over my keyboard and mouse and the only fix (at first) I knew was to force shut the PC down. Only recently, I discovered it does recover eventually.



    How do you know that your mouse and keyboard are deactivated?



    It happened quite a few times while I was fullscreen inside of YouTube, enjoying a video. Trying to pause it (which would work by default means) fails whenever this happens.



    What happens when it does recover?



    Sadly, I don't know myself. It happened about a split second before the PC shut down by force last time it occurred.



    What are your specs?



    I have an Acer GX-781 with an Intel i5 7400 7th Gen, AMD Radeon RX 580 and preinstalled Windows 10. Whatever happens on Ubuntu for me, has not occurred a single time on Windows.



    Do you have any additional drivers installed?



    Nope, nothing.



    Do you have anything to show us?



    I did, after getting taught by said friend, take a screenshot or two about the contents of the "dmesg" command line.
    If someone could be just kind and embed the actual image for me, I would greatly appreciate it. Anyways, this is the image.



    When did it start occurring?



    Ever since I got Ubuntu. At first, I thought it was a one-time thing, but it's persistent. Updating my drivers seems to have only helped delay it a fair bit.










    share|improve this question







    New contributor




    CritZ is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
    Check out our Code of Conduct.






















      up vote
      0
      down vote

      favorite









      up vote
      0
      down vote

      favorite











      What happens?



      My screen goes black, I lose control over my keyboard and mouse and the only fix (at first) I knew was to force shut the PC down. Only recently, I discovered it does recover eventually.



      How do you know that your mouse and keyboard are deactivated?



      It happened quite a few times while I was fullscreen inside of YouTube, enjoying a video. Trying to pause it (which would work by default means) fails whenever this happens.



      What happens when it does recover?



      Sadly, I don't know myself. It happened about a split second before the PC shut down by force last time it occurred.



      What are your specs?



      I have an Acer GX-781 with an Intel i5 7400 7th Gen, AMD Radeon RX 580 and preinstalled Windows 10. Whatever happens on Ubuntu for me, has not occurred a single time on Windows.



      Do you have any additional drivers installed?



      Nope, nothing.



      Do you have anything to show us?



      I did, after getting taught by said friend, take a screenshot or two about the contents of the "dmesg" command line.
      If someone could be just kind and embed the actual image for me, I would greatly appreciate it. Anyways, this is the image.



      When did it start occurring?



      Ever since I got Ubuntu. At first, I thought it was a one-time thing, but it's persistent. Updating my drivers seems to have only helped delay it a fair bit.










      share|improve this question







      New contributor




      CritZ is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.











      What happens?



      My screen goes black, I lose control over my keyboard and mouse and the only fix (at first) I knew was to force shut the PC down. Only recently, I discovered it does recover eventually.



      How do you know that your mouse and keyboard are deactivated?



      It happened quite a few times while I was fullscreen inside of YouTube, enjoying a video. Trying to pause it (which would work by default means) fails whenever this happens.



      What happens when it does recover?



      Sadly, I don't know myself. It happened about a split second before the PC shut down by force last time it occurred.



      What are your specs?



      I have an Acer GX-781 with an Intel i5 7400 7th Gen, AMD Radeon RX 580 and preinstalled Windows 10. Whatever happens on Ubuntu for me, has not occurred a single time on Windows.



      Do you have any additional drivers installed?



      Nope, nothing.



      Do you have anything to show us?



      I did, after getting taught by said friend, take a screenshot or two about the contents of the "dmesg" command line.
      If someone could be just kind and embed the actual image for me, I would greatly appreciate it. Anyways, this is the image.



      When did it start occurring?



      Ever since I got Ubuntu. At first, I thought it was a one-time thing, but it's persistent. Updating my drivers seems to have only helped delay it a fair bit.







      graphics radeon






      share|improve this question







      New contributor




      CritZ is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.











      share|improve this question







      New contributor




      CritZ is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.









      share|improve this question




      share|improve this question






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      CritZ is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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      asked Dec 4 at 20:14









      CritZ

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      New contributor





      CritZ is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.






      CritZ is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.



























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