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I just got a new DVD drive that I know works because it live boots another distribution. When I put a dvd into the drive it repeatedly tries and fails to spin up, and Ubuntu doesn't recognize that there is a dvd in the drive.

Here is the lshw output with:

No dvd in the drive:

*-cdrom

         description: DVD reader

         product: CDW/DVD TS-L462C

         vendor: TSSTcorp

         physical id: 0.0.0

         bus info: scsi@0:0.0.0

         logical name: /dev/cdrom

         logical name: /dev/sr0

         version: TO10

         capabilities: removable audio cd-r cd-rw dvd

         configuration: ansiversion=5 status=nodisc

With a dvd in the drive:

*-cdrom

         description: DVD reader

         product: CDW/DVD TS-L462C

         vendor: TSSTcorp

         physical id: 0.0.0

         bus info: scsi@0:0.0.0

         logical name: /dev/cdrom

         logical name: /dev/sr0

         version: TO10

         capabilities: removable audio cd-r cd-rw dvd

         configuration: ansiversion=5 status=nodisc

What should I do to get it running correctly?

Could be anything described here: https://help.ubuntu.com/community/RestrictedFormats/PlayingDVDs
I am experiencing the same issue with 14.04, 15.10 and 16.04 and it is great frustration.

On 15.10 I had partial success with regionset setting, but not permanent, plus I have DVDs from both EU and USA.

I would give this Fluendo player a shot, but it seems it does not support 16.04?

Try this:

1. sudo mkdir /media/cdrom



2. 
   

   sudo -H gedit /etc/fstab

   
   
   

   In the text editor, add this line:

   
   
   

   /dev/sr0    /media/cdrom udf,iso9660 ro,user,noauto,exec,utf8 0 0