Unresponsive device shut down while in use and won't start/charge
Any suggestions to get my computer to do anything will be appreciated. When I plug it in the light for charging doesn't even come on.
Output before shutdown:
[22969.147328] pcieport 0000:00:1c.0: PCIe Bus error: severity=corrected, type=Physical Layer, id=00e0(Receiver ID)
[22969.147355] pcieport 0000:00:1c.0: device [8086:a110] error status/mask=00000001/00002000
[22969.147376] pcieport 0000:00:1c.0: [ 0] Receiver Error (First)
Then after 10-30 seconds this bad line came up:
[23009.448880] thermal thermal_zone0: critical temperature reached (110 C), shutting down
Hardware
- Zareason Strata 8110
- Processor: i7-6700HQ (Intel)
- Other info available if relevant
Software
- Ubuntu 18 (the stable release)
- Don't remember the exact details and can't access them
Miscellaneous info
It's a pre-built Linux laptop, a bit over 2 years old. I was using it normally, running a game which uses a lot of processing power but normally runs fine. When I felt the computer for heat, the only thing I noticed was a warm (not hot) battery which I immediately removed and cooled to room temp. I have not checked the heat paste situation because I'm not experienced enough in hardware repair. Also, the battery had a charge before the crash.
18.04 hardware crash 18.10 charging
edited Jan 9 at 17:32
clearkimura
3,83611954
asked Jan 9 at 17:06
FoibleFoible
11
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Any suggestions to get my computer to do anything will be appreciated. When I plug it in the light for charging doesn't even come on.
Output before shutdown:
[22969.147328] pcieport 0000:00:1c.0: PCIe Bus error: severity=corrected, type=Physical Layer, id=00e0(Receiver ID)
[22969.147355] pcieport 0000:00:1c.0: device [8086:a110] error status/mask=00000001/00002000
[22969.147376] pcieport 0000:00:1c.0: [ 0] Receiver Error (First)
Then after 10-30 seconds this bad line came up:
[23009.448880] thermal thermal_zone0: critical temperature reached (110 C), shutting down
Hardware
- Zareason Strata 8110
- Processor: i7-6700HQ (Intel)
- Other info available if relevant
Software
- Ubuntu 18 (the stable release)
- Don't remember the exact details and can't access them
Miscellaneous info
It's a pre-built Linux laptop, a bit over 2 years old. I was using it normally, running a game which uses a lot of processing power but normally runs fine. When I felt the computer for heat, the only thing I noticed was a warm (not hot) battery which I immediately removed and cooled to room temp. I have not checked the heat paste situation because I'm not experienced enough in hardware repair. Also, the battery had a charge before the crash.
18.04 hardware crash 18.10 charging
edited Jan 9 at 17:32
clearkimura
3,83611954
asked Jan 9 at 17:06
FoibleFoible
11
New contributor
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Thanks for fixing my formatting clearkimura.
– Foible
Jan 9 at 17:57
add a comment |
Any suggestions to get my computer to do anything will be appreciated. When I plug it in the light for charging doesn't even come on.
Output before shutdown:
[22969.147328] pcieport 0000:00:1c.0: PCIe Bus error: severity=corrected, type=Physical Layer, id=00e0(Receiver ID)
[22969.147355] pcieport 0000:00:1c.0: device [8086:a110] error status/mask=00000001/00002000
[22969.147376] pcieport 0000:00:1c.0: [ 0] Receiver Error (First)
Then after 10-30 seconds this bad line came up:
[23009.448880] thermal thermal_zone0: critical temperature reached (110 C), shutting down
Hardware
- Zareason Strata 8110
- Processor: i7-6700HQ (Intel)
- Other info available if relevant
Software
- Ubuntu 18 (the stable release)
- Don't remember the exact details and can't access them
Miscellaneous info
It's a pre-built Linux laptop, a bit over 2 years old. I was using it normally, running a game which uses a lot of processing power but normally runs fine. When I felt the computer for heat, the only thing I noticed was a warm (not hot) battery which I immediately removed and cooled to room temp. I have not checked the heat paste situation because I'm not experienced enough in hardware repair. Also, the battery had a charge before the crash.
18.04 hardware crash 18.10 charging
edited Jan 9 at 17:32
clearkimura
3,83611954
asked Jan 9 at 17:06
FoibleFoible
11
New contributor
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Any suggestions to get my computer to do anything will be appreciated. When I plug it in the light for charging doesn't even come on.
Output before shutdown:
[22969.147328] pcieport 0000:00:1c.0: PCIe Bus error: severity=corrected, type=Physical Layer, id=00e0(Receiver ID)
[22969.147355] pcieport 0000:00:1c.0: device [8086:a110] error status/mask=00000001/00002000
[22969.147376] pcieport 0000:00:1c.0: [ 0] Receiver Error (First)
Then after 10-30 seconds this bad line came up:
[23009.448880] thermal thermal_zone0: critical temperature reached (110 C), shutting down
Hardware
- Zareason Strata 8110
- Processor: i7-6700HQ (Intel)
- Other info available if relevant
Software
- Ubuntu 18 (the stable release)
- Don't remember the exact details and can't access them
Miscellaneous info
It's a pre-built Linux laptop, a bit over 2 years old. I was using it normally, running a game which uses a lot of processing power but normally runs fine. When I felt the computer for heat, the only thing I noticed was a warm (not hot) battery which I immediately removed and cooled to room temp. I have not checked the heat paste situation because I'm not experienced enough in hardware repair. Also, the battery had a charge before the crash.
18.04 hardware crash 18.10 charging
18.04 hardware crash 18.10 charging
edited Jan 9 at 17:32
clearkimura
3,83611954
asked Jan 9 at 17:06
FoibleFoible
11
New contributor
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited Jan 9 at 17:32
clearkimura
3,83611954
asked Jan 9 at 17:06
FoibleFoible
11
New contributor
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited Jan 9 at 17:32
clearkimura
3,83611954
edited Jan 9 at 17:32
clearkimura
3,83611954
edited Jan 9 at 17:32
clearkimura
3,83611954
3,83611954
asked Jan 9 at 17:06
FoibleFoible
11
New contributor
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked Jan 9 at 17:06
FoibleFoible
11
asked Jan 9 at 17:06
FoibleFoible
11
11
New contributor
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Foible is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Thanks for fixing my formatting clearkimura.
– Foible
Jan 9 at 17:57
add a comment |
Thanks for fixing my formatting clearkimura.
– Foible
Jan 9 at 17:57
Thanks for fixing my formatting clearkimura.
– Foible
Jan 9 at 17:57
Thanks for fixing my formatting clearkimura.
– Foible
Jan 9 at 17:57
add a comment |
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Thanks for fixing my formatting clearkimura.
– Foible
Jan 9 at 17:57