Dell XPS no longer works on dock [duplicate]












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This question already has an answer here:




  • After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    2 answers



  • Ubuntu 18.04.1 LTS issue with Dell Thunderbolt 3 Dock after update

    3 answers




I have a Dell XPS 13 9370 laptop with Ubuntu 18.04 and a Dell TB 16 Dock (Business Thunderbolt Dock). Since a few days ago, the laptop no longer works on the dock. When connected, it boots normally and I can log in. But about a minute after login, the laptop display and any externally connected monitor are turned off and the laptop seemingly goes to sleep. The power button light still indicates that it's on, and the keyboard backlight still goes on when I press a key (that's just a BIOS thing, I think), but the laptop otherwise doesn't react to keyboard input or mouse actions. The only thing that works is to press the power button for so long that the laptop powers off.



The same also happens immediately if I close the lid when the laptop is connected to the dock. (In the past, it would turn off the internal display and make the external monitor the primary screen, where the Gnome Shell Dash is shown, which is the desired behavior.)



A connection to the (powered) dock is enough to trigger this behavior -- it happens even if no devices are connected to the dock. Any suggestions what's wrong here and how to fix it?










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marked as duplicate by Charles Green, karel, Community 2 days ago


This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.



















  • There was a post earlier today suggesting perhaps a BIOS problem? https://askubuntu.com/questions/1113495/lenovo-p52-thunderbolt-docking-station/1114089#1114089

    – Charles Green
    2 days ago
















0
















This question already has an answer here:




  • After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    2 answers



  • Ubuntu 18.04.1 LTS issue with Dell Thunderbolt 3 Dock after update

    3 answers




I have a Dell XPS 13 9370 laptop with Ubuntu 18.04 and a Dell TB 16 Dock (Business Thunderbolt Dock). Since a few days ago, the laptop no longer works on the dock. When connected, it boots normally and I can log in. But about a minute after login, the laptop display and any externally connected monitor are turned off and the laptop seemingly goes to sleep. The power button light still indicates that it's on, and the keyboard backlight still goes on when I press a key (that's just a BIOS thing, I think), but the laptop otherwise doesn't react to keyboard input or mouse actions. The only thing that works is to press the power button for so long that the laptop powers off.



The same also happens immediately if I close the lid when the laptop is connected to the dock. (In the past, it would turn off the internal display and make the external monitor the primary screen, where the Gnome Shell Dash is shown, which is the desired behavior.)



A connection to the (powered) dock is enough to trigger this behavior -- it happens even if no devices are connected to the dock. Any suggestions what's wrong here and how to fix it?










share|improve this question







New contributor




Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











marked as duplicate by Charles Green, karel, Community 2 days ago


This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.



















  • There was a post earlier today suggesting perhaps a BIOS problem? https://askubuntu.com/questions/1113495/lenovo-p52-thunderbolt-docking-station/1114089#1114089

    – Charles Green
    2 days ago














0












0








0









This question already has an answer here:




  • After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    2 answers



  • Ubuntu 18.04.1 LTS issue with Dell Thunderbolt 3 Dock after update

    3 answers




I have a Dell XPS 13 9370 laptop with Ubuntu 18.04 and a Dell TB 16 Dock (Business Thunderbolt Dock). Since a few days ago, the laptop no longer works on the dock. When connected, it boots normally and I can log in. But about a minute after login, the laptop display and any externally connected monitor are turned off and the laptop seemingly goes to sleep. The power button light still indicates that it's on, and the keyboard backlight still goes on when I press a key (that's just a BIOS thing, I think), but the laptop otherwise doesn't react to keyboard input or mouse actions. The only thing that works is to press the power button for so long that the laptop powers off.



The same also happens immediately if I close the lid when the laptop is connected to the dock. (In the past, it would turn off the internal display and make the external monitor the primary screen, where the Gnome Shell Dash is shown, which is the desired behavior.)



A connection to the (powered) dock is enough to trigger this behavior -- it happens even if no devices are connected to the dock. Any suggestions what's wrong here and how to fix it?










share|improve this question







New contributor




Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.













This question already has an answer here:




  • After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    2 answers



  • Ubuntu 18.04.1 LTS issue with Dell Thunderbolt 3 Dock after update

    3 answers




I have a Dell XPS 13 9370 laptop with Ubuntu 18.04 and a Dell TB 16 Dock (Business Thunderbolt Dock). Since a few days ago, the laptop no longer works on the dock. When connected, it boots normally and I can log in. But about a minute after login, the laptop display and any externally connected monitor are turned off and the laptop seemingly goes to sleep. The power button light still indicates that it's on, and the keyboard backlight still goes on when I press a key (that's just a BIOS thing, I think), but the laptop otherwise doesn't react to keyboard input or mouse actions. The only thing that works is to press the power button for so long that the laptop powers off.



The same also happens immediately if I close the lid when the laptop is connected to the dock. (In the past, it would turn off the internal display and make the external monitor the primary screen, where the Gnome Shell Dash is shown, which is the desired behavior.)



A connection to the (powered) dock is enough to trigger this behavior -- it happens even if no devices are connected to the dock. Any suggestions what's wrong here and how to fix it?





This question already has an answer here:




  • After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    2 answers



  • Ubuntu 18.04.1 LTS issue with Dell Thunderbolt 3 Dock after update

    3 answers








dell dock thunderbolt docking






share|improve this question







New contributor




Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question







New contributor




Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question






New contributor




Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 2 days ago









Christian SiefkesChristian Siefkes

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New contributor




Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Christian Siefkes is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.




marked as duplicate by Charles Green, karel, Community 2 days ago


This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.









marked as duplicate by Charles Green, karel, Community 2 days ago


This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.















  • There was a post earlier today suggesting perhaps a BIOS problem? https://askubuntu.com/questions/1113495/lenovo-p52-thunderbolt-docking-station/1114089#1114089

    – Charles Green
    2 days ago



















  • There was a post earlier today suggesting perhaps a BIOS problem? https://askubuntu.com/questions/1113495/lenovo-p52-thunderbolt-docking-station/1114089#1114089

    – Charles Green
    2 days ago

















There was a post earlier today suggesting perhaps a BIOS problem? https://askubuntu.com/questions/1113495/lenovo-p52-thunderbolt-docking-station/1114089#1114089

– Charles Green
2 days ago





There was a post earlier today suggesting perhaps a BIOS problem? https://askubuntu.com/questions/1113495/lenovo-p52-thunderbolt-docking-station/1114089#1114089

– Charles Green
2 days ago










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