Ubuntu 18.04 is not shutting down due to some firmware issue and occasionally freezes during casual tasks
Problem description: After I initiate power off/restart, system usually lead to a black screen as shown below or the basic Ubuntu logo screen
Then it freezes right on that screen or the display turns off yet the system keeps running. The hard drive and mother board active notification light remains on and within a few second of being frozen the CPU cooling fan speeds up.
I have to press the power button for 10 sec to shut it down. I have been facing this problem since I have installed Ubuntu 18.04.
I have tried couple of provided solution given in askubuntu but nothing worked(although didn't tried all due my limited knowledge)
I have tried grub edit method and I have tried sudo shutdown -h nowand similar commands like it, nothing worked
you will see in the image I provided, there is something like "firmware update deamon[started]" so, I looked into the log for some bug related to firmware and found couple of them but to newbie to do something about them.
Also the OS freezes sometimes during regular task like Web browsing.
system info:
- processor-Intel® Pentium(R) CPU N3520 @ 2.16GHz × 4
- memory-2 GB
- graphics-Intel® Bay Trail
- OS type-64-bit
- gnome-3.28.2
Laptops details-
- Acer Aspire E-1 series Model-Z5WE3
Existing hardware problem-
- Battery is out of work
- Inbuilt keyboard have button pressed issue( currently floated with
xinput(I don't think this is the cause because I had this problem even before I floated the buit-in keyboard)
I think the freeze of OS during casual work and freeze during shut down are caused by same bug. Although OS freeze during casual work is rare.
Please help I am too Newbie to solve this problem by myself. I reinstalled Ubuntu but the problem is still here.
P.S- I installed Ubuntu 18.04 with a USB drive not by CD/DVD rom
boot 18.04 shutdown freeze acer
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
add a comment |
Problem description: After I initiate power off/restart, system usually lead to a black screen as shown below or the basic Ubuntu logo screen
Then it freezes right on that screen or the display turns off yet the system keeps running. The hard drive and mother board active notification light remains on and within a few second of being frozen the CPU cooling fan speeds up.
I have to press the power button for 10 sec to shut it down. I have been facing this problem since I have installed Ubuntu 18.04.
I have tried couple of provided solution given in askubuntu but nothing worked(although didn't tried all due my limited knowledge)
I have tried grub edit method and I have tried sudo shutdown -h nowand similar commands like it, nothing worked
you will see in the image I provided, there is something like "firmware update deamon[started]" so, I looked into the log for some bug related to firmware and found couple of them but to newbie to do something about them.
Also the OS freezes sometimes during regular task like Web browsing.
system info:
- processor-Intel® Pentium(R) CPU N3520 @ 2.16GHz × 4
- memory-2 GB
- graphics-Intel® Bay Trail
- OS type-64-bit
- gnome-3.28.2
Laptops details-
- Acer Aspire E-1 series Model-Z5WE3
Existing hardware problem-
- Battery is out of work
- Inbuilt keyboard have button pressed issue( currently floated with
xinput(I don't think this is the cause because I had this problem even before I floated the buit-in keyboard)
I think the freeze of OS during casual work and freeze during shut down are caused by same bug. Although OS freeze during casual work is rare.
Please help I am too Newbie to solve this problem by myself. I reinstalled Ubuntu but the problem is still here.
P.S- I installed Ubuntu 18.04 with a USB drive not by CD/DVD rom
boot 18.04 shutdown freeze acer
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
add a comment |
Problem description: After I initiate power off/restart, system usually lead to a black screen as shown below or the basic Ubuntu logo screen
Then it freezes right on that screen or the display turns off yet the system keeps running. The hard drive and mother board active notification light remains on and within a few second of being frozen the CPU cooling fan speeds up.
I have to press the power button for 10 sec to shut it down. I have been facing this problem since I have installed Ubuntu 18.04.
I have tried couple of provided solution given in askubuntu but nothing worked(although didn't tried all due my limited knowledge)
I have tried grub edit method and I have tried sudo shutdown -h nowand similar commands like it, nothing worked
you will see in the image I provided, there is something like "firmware update deamon[started]" so, I looked into the log for some bug related to firmware and found couple of them but to newbie to do something about them.
Also the OS freezes sometimes during regular task like Web browsing.
system info:
- processor-Intel® Pentium(R) CPU N3520 @ 2.16GHz × 4
- memory-2 GB
- graphics-Intel® Bay Trail
- OS type-64-bit
- gnome-3.28.2
Laptops details-
- Acer Aspire E-1 series Model-Z5WE3
Existing hardware problem-
- Battery is out of work
- Inbuilt keyboard have button pressed issue( currently floated with
xinput(I don't think this is the cause because I had this problem even before I floated the buit-in keyboard)
I think the freeze of OS during casual work and freeze during shut down are caused by same bug. Although OS freeze during casual work is rare.
Please help I am too Newbie to solve this problem by myself. I reinstalled Ubuntu but the problem is still here.
P.S- I installed Ubuntu 18.04 with a USB drive not by CD/DVD rom
boot 18.04 shutdown freeze acer
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
Problem description: After I initiate power off/restart, system usually lead to a black screen as shown below or the basic Ubuntu logo screen
Then it freezes right on that screen or the display turns off yet the system keeps running. The hard drive and mother board active notification light remains on and within a few second of being frozen the CPU cooling fan speeds up.
I have to press the power button for 10 sec to shut it down. I have been facing this problem since I have installed Ubuntu 18.04.
I have tried couple of provided solution given in askubuntu but nothing worked(although didn't tried all due my limited knowledge)
I have tried grub edit method and I have tried sudo shutdown -h nowand similar commands like it, nothing worked
you will see in the image I provided, there is something like "firmware update deamon[started]" so, I looked into the log for some bug related to firmware and found couple of them but to newbie to do something about them.
Also the OS freezes sometimes during regular task like Web browsing.
system info:
- processor-Intel® Pentium(R) CPU N3520 @ 2.16GHz × 4
- memory-2 GB
- graphics-Intel® Bay Trail
- OS type-64-bit
- gnome-3.28.2
Laptops details-
- Acer Aspire E-1 series Model-Z5WE3
Existing hardware problem-
- Battery is out of work
- Inbuilt keyboard have button pressed issue( currently floated with
xinput(I don't think this is the cause because I had this problem even before I floated the buit-in keyboard)
I think the freeze of OS during casual work and freeze during shut down are caused by same bug. Although OS freeze during casual work is rare.
Please help I am too Newbie to solve this problem by myself. I reinstalled Ubuntu but the problem is still here.
P.S- I installed Ubuntu 18.04 with a USB drive not by CD/DVD rom
boot 18.04 shutdown freeze acer
boot 18.04 shutdown freeze acer
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
edited Sep 8 '18 at 14:12
Sunny Ray
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
asked Sep 8 '18 at 12:21
Sunny RaySunny Ray
465
465
add a comment |
add a comment |
1 Answer
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votes
I found the issue, it is caused by Intel bay trail cores.
Now I have the solution too which isn't the best yet it is decent for now.
Solution:
- Onpen terminal
sudo gedit /etc/default/grub- Edit
GRUB_CMDLINE_LINUX_DEFAULT="quite splash"intoGRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
- Save and close it
sudo update-grub- Turn your computer off forcefully for one last time
I had this problem since I have installed Ubuntu 18.04 and I was kind of motivated to erase it but I am a newbie and it is serious bug. The solution isn't the best but good for now at least.
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
add a comment |
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I found the issue, it is caused by Intel bay trail cores.
Now I have the solution too which isn't the best yet it is decent for now.
Solution:
- Onpen terminal
sudo gedit /etc/default/grub- Edit
GRUB_CMDLINE_LINUX_DEFAULT="quite splash"intoGRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
- Save and close it
sudo update-grub- Turn your computer off forcefully for one last time
I had this problem since I have installed Ubuntu 18.04 and I was kind of motivated to erase it but I am a newbie and it is serious bug. The solution isn't the best but good for now at least.
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
add a comment |
I found the issue, it is caused by Intel bay trail cores.
Now I have the solution too which isn't the best yet it is decent for now.
Solution:
- Onpen terminal
sudo gedit /etc/default/grub- Edit
GRUB_CMDLINE_LINUX_DEFAULT="quite splash"intoGRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
- Save and close it
sudo update-grub- Turn your computer off forcefully for one last time
I had this problem since I have installed Ubuntu 18.04 and I was kind of motivated to erase it but I am a newbie and it is serious bug. The solution isn't the best but good for now at least.
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
add a comment |
I found the issue, it is caused by Intel bay trail cores.
Now I have the solution too which isn't the best yet it is decent for now.
Solution:
- Onpen terminal
sudo gedit /etc/default/grub- Edit
GRUB_CMDLINE_LINUX_DEFAULT="quite splash"intoGRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
- Save and close it
sudo update-grub- Turn your computer off forcefully for one last time
I had this problem since I have installed Ubuntu 18.04 and I was kind of motivated to erase it but I am a newbie and it is serious bug. The solution isn't the best but good for now at least.
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
I found the issue, it is caused by Intel bay trail cores.
Now I have the solution too which isn't the best yet it is decent for now.
Solution:
- Onpen terminal
sudo gedit /etc/default/grub- Edit
GRUB_CMDLINE_LINUX_DEFAULT="quite splash"intoGRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
- Save and close it
sudo update-grub- Turn your computer off forcefully for one last time
I had this problem since I have installed Ubuntu 18.04 and I was kind of motivated to erase it but I am a newbie and it is serious bug. The solution isn't the best but good for now at least.
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
answered Sep 9 '18 at 6:48
Sunny RaySunny Ray
465
465
add a comment |
add a comment |
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