Windows dual boot on Ubuntu machine eventually breaks keyboard [closed]
I've purchased a laptop from Entroware running Ubuntu 18.04, and installed windows 10 alongside it. Everything works fine.
However, eventually the keyboard seems to get damaged somehow, and begins not working and erratically ignoring keystrokes.
The company doesn't support windows, and so will no longer be replacing the keyboard (which has provided a temporary fix several times). USB and bluetooth keyboards do not suffer the issue.
Basically: Why does this happen? And is there a solution?
dual-boot 18.04 keyboard windows-10
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
closed as unclear what you're asking by waltinator, Pilot6, Parto, anonymous2, Eric Carvalho Mar 19 at 20:29
Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
add a comment |
I've purchased a laptop from Entroware running Ubuntu 18.04, and installed windows 10 alongside it. Everything works fine.
However, eventually the keyboard seems to get damaged somehow, and begins not working and erratically ignoring keystrokes.
The company doesn't support windows, and so will no longer be replacing the keyboard (which has provided a temporary fix several times). USB and bluetooth keyboards do not suffer the issue.
Basically: Why does this happen? And is there a solution?
dual-boot 18.04 keyboard windows-10
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
closed as unclear what you're asking by waltinator, Pilot6, Parto, anonymous2, Eric Carvalho Mar 19 at 20:29
Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
can you elaborate on this? you say "damaged" which implies physical damage but that would be extremely unlikely if not impossible to be caused by any OS. Does the keyboard stop working in Ubuntu and Windows? have you looked at updating or reinstalling the keyboard drivers ( it won't help if it is damaged)?
– Jeff
Mar 18 at 15:51
1
I've not been able to test the keyboards once the erratic behaviour starts with a different laptop, so I can't confirm any physical damage. The connectors seem fine, so you're right, it should be a software issue. The keyboard suffers from the erratic behaviour in both Ubuntu and Windows.
– Jordan Mackie
Mar 18 at 15:53
add a comment |
I've purchased a laptop from Entroware running Ubuntu 18.04, and installed windows 10 alongside it. Everything works fine.
However, eventually the keyboard seems to get damaged somehow, and begins not working and erratically ignoring keystrokes.
The company doesn't support windows, and so will no longer be replacing the keyboard (which has provided a temporary fix several times). USB and bluetooth keyboards do not suffer the issue.
Basically: Why does this happen? And is there a solution?
dual-boot 18.04 keyboard windows-10
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
I've purchased a laptop from Entroware running Ubuntu 18.04, and installed windows 10 alongside it. Everything works fine.
However, eventually the keyboard seems to get damaged somehow, and begins not working and erratically ignoring keystrokes.
The company doesn't support windows, and so will no longer be replacing the keyboard (which has provided a temporary fix several times). USB and bluetooth keyboards do not suffer the issue.
Basically: Why does this happen? And is there a solution?
dual-boot 18.04 keyboard windows-10
dual-boot 18.04 keyboard windows-10
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
edited Mar 18 at 14:39
Jordan Mackie
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
asked Mar 18 at 14:14
Jordan MackieJordan Mackie
1015
1015
closed as unclear what you're asking by waltinator, Pilot6, Parto, anonymous2, Eric Carvalho Mar 19 at 20:29
Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
closed as unclear what you're asking by waltinator, Pilot6, Parto, anonymous2, Eric Carvalho Mar 19 at 20:29
Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.
can you elaborate on this? you say "damaged" which implies physical damage but that would be extremely unlikely if not impossible to be caused by any OS. Does the keyboard stop working in Ubuntu and Windows? have you looked at updating or reinstalling the keyboard drivers ( it won't help if it is damaged)?
– Jeff
Mar 18 at 15:51
1
I've not been able to test the keyboards once the erratic behaviour starts with a different laptop, so I can't confirm any physical damage. The connectors seem fine, so you're right, it should be a software issue. The keyboard suffers from the erratic behaviour in both Ubuntu and Windows.
– Jordan Mackie
Mar 18 at 15:53
add a comment |
can you elaborate on this? you say "damaged" which implies physical damage but that would be extremely unlikely if not impossible to be caused by any OS. Does the keyboard stop working in Ubuntu and Windows? have you looked at updating or reinstalling the keyboard drivers ( it won't help if it is damaged)?
– Jeff
Mar 18 at 15:51
1
I've not been able to test the keyboards once the erratic behaviour starts with a different laptop, so I can't confirm any physical damage. The connectors seem fine, so you're right, it should be a software issue. The keyboard suffers from the erratic behaviour in both Ubuntu and Windows.
– Jordan Mackie
Mar 18 at 15:53
can you elaborate on this? you say "damaged" which implies physical damage but that would be extremely unlikely if not impossible to be caused by any OS. Does the keyboard stop working in Ubuntu and Windows? have you looked at updating or reinstalling the keyboard drivers ( it won't help if it is damaged)?
– Jeff
Mar 18 at 15:51
can you elaborate on this? you say "damaged" which implies physical damage but that would be extremely unlikely if not impossible to be caused by any OS. Does the keyboard stop working in Ubuntu and Windows? have you looked at updating or reinstalling the keyboard drivers ( it won't help if it is damaged)?
– Jeff
Mar 18 at 15:51
1
1
I've not been able to test the keyboards once the erratic behaviour starts with a different laptop, so I can't confirm any physical damage. The connectors seem fine, so you're right, it should be a software issue. The keyboard suffers from the erratic behaviour in both Ubuntu and Windows.
– Jordan Mackie
Mar 18 at 15:53
I've not been able to test the keyboards once the erratic behaviour starts with a different laptop, so I can't confirm any physical damage. The connectors seem fine, so you're right, it should be a software issue. The keyboard suffers from the erratic behaviour in both Ubuntu and Windows.
– Jordan Mackie
Mar 18 at 15:53
add a comment |
1 Answer
1
active
oldest
votes
It is possible that windows is defaulting to it's basic backup drivers, because the manufacturer isn't providing them with the proper drivers. If you don't mind, in windows go to device manager > select keyboards > right click you keyboard > select properties > driver > driver details. I think that it will tell you if it is a Microsoft basic driver or something else. Please screenshot the results showing both the properties and driver window.
answered Mar 18 at 14:20
AsherAsher
114
Will do! The issue happens in both ubuntu and windows though
– Jordan Mackie
Mar 18 at 14:32
then it might be a physical issue with the keyboard, in which case you should get a new one :( but you said previous replacements have only temporarily fixed the problem?
– Asher
Mar 18 at 14:35
Two keyboards appear in windows, HID keyboard, and Standad PS/2 Keyboard, though there's only one
– Jordan Mackie
Mar 18 at 14:35
hmm, does you computer have a PS2 port?
– Asher
Mar 18 at 14:36
No, the keyboard attaches to the CPU with ribbon cable
– Jordan Mackie
Mar 18 at 14:37
|
show 3 more comments
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
It is possible that windows is defaulting to it's basic backup drivers, because the manufacturer isn't providing them with the proper drivers. If you don't mind, in windows go to device manager > select keyboards > right click you keyboard > select properties > driver > driver details. I think that it will tell you if it is a Microsoft basic driver or something else. Please screenshot the results showing both the properties and driver window.
answered Mar 18 at 14:20
AsherAsher
114
Will do! The issue happens in both ubuntu and windows though
– Jordan Mackie
Mar 18 at 14:32
then it might be a physical issue with the keyboard, in which case you should get a new one :( but you said previous replacements have only temporarily fixed the problem?
– Asher
Mar 18 at 14:35
Two keyboards appear in windows, HID keyboard, and Standad PS/2 Keyboard, though there's only one
– Jordan Mackie
Mar 18 at 14:35
hmm, does you computer have a PS2 port?
– Asher
Mar 18 at 14:36
No, the keyboard attaches to the CPU with ribbon cable
– Jordan Mackie
Mar 18 at 14:37
|
show 3 more comments
It is possible that windows is defaulting to it's basic backup drivers, because the manufacturer isn't providing them with the proper drivers. If you don't mind, in windows go to device manager > select keyboards > right click you keyboard > select properties > driver > driver details. I think that it will tell you if it is a Microsoft basic driver or something else. Please screenshot the results showing both the properties and driver window.
answered Mar 18 at 14:20
AsherAsher
114
Will do! The issue happens in both ubuntu and windows though
– Jordan Mackie
Mar 18 at 14:32
then it might be a physical issue with the keyboard, in which case you should get a new one :( but you said previous replacements have only temporarily fixed the problem?
– Asher
Mar 18 at 14:35
Two keyboards appear in windows, HID keyboard, and Standad PS/2 Keyboard, though there's only one
– Jordan Mackie
Mar 18 at 14:35
hmm, does you computer have a PS2 port?
– Asher
Mar 18 at 14:36
No, the keyboard attaches to the CPU with ribbon cable
– Jordan Mackie
Mar 18 at 14:37
|
show 3 more comments
It is possible that windows is defaulting to it's basic backup drivers, because the manufacturer isn't providing them with the proper drivers. If you don't mind, in windows go to device manager > select keyboards > right click you keyboard > select properties > driver > driver details. I think that it will tell you if it is a Microsoft basic driver or something else. Please screenshot the results showing both the properties and driver window.
answered Mar 18 at 14:20
AsherAsher
114
It is possible that windows is defaulting to it's basic backup drivers, because the manufacturer isn't providing them with the proper drivers. If you don't mind, in windows go to device manager > select keyboards > right click you keyboard > select properties > driver > driver details. I think that it will tell you if it is a Microsoft basic driver or something else. Please screenshot the results showing both the properties and driver window.
answered Mar 18 at 14:20
AsherAsher
114
answered Mar 18 at 14:20
AsherAsher
114
answered Mar 18 at 14:20
AsherAsher
114
answered Mar 18 at 14:20
AsherAsher
114
114
Will do! The issue happens in both ubuntu and windows though
– Jordan Mackie
Mar 18 at 14:32
then it might be a physical issue with the keyboard, in which case you should get a new one :( but you said previous replacements have only temporarily fixed the problem?
– Asher
Mar 18 at 14:35
Two keyboards appear in windows, HID keyboard, and Standad PS/2 Keyboard, though there's only one
– Jordan Mackie
Mar 18 at 14:35
hmm, does you computer have a PS2 port?
– Asher
Mar 18 at 14:36
No, the keyboard attaches to the CPU with ribbon cable
– Jordan Mackie
Mar 18 at 14:37
|
show 3 more comments
Will do! The issue happens in both ubuntu and windows though
– Jordan Mackie
Mar 18 at 14:32
then it might be a physical issue with the keyboard, in which case you should get a new one :( but you said previous replacements have only temporarily fixed the problem?
– Asher
Mar 18 at 14:35
Two keyboards appear in windows, HID keyboard, and Standad PS/2 Keyboard, though there's only one
– Jordan Mackie
Mar 18 at 14:35
hmm, does you computer have a PS2 port?
– Asher
Mar 18 at 14:36
No, the keyboard attaches to the CPU with ribbon cable
– Jordan Mackie
Mar 18 at 14:37
Will do! The issue happens in both ubuntu and windows though
– Jordan Mackie
Mar 18 at 14:32
Will do! The issue happens in both ubuntu and windows though
– Jordan Mackie
Mar 18 at 14:32
then it might be a physical issue with the keyboard, in which case you should get a new one :( but you said previous replacements have only temporarily fixed the problem?
– Asher
Mar 18 at 14:35
then it might be a physical issue with the keyboard, in which case you should get a new one :( but you said previous replacements have only temporarily fixed the problem?
– Asher
Mar 18 at 14:35
Two keyboards appear in windows, HID keyboard, and Standad PS/2 Keyboard, though there's only one
– Jordan Mackie
Mar 18 at 14:35
Two keyboards appear in windows, HID keyboard, and Standad PS/2 Keyboard, though there's only one
– Jordan Mackie
Mar 18 at 14:35
hmm, does you computer have a PS2 port?
– Asher
Mar 18 at 14:36
hmm, does you computer have a PS2 port?
– Asher
Mar 18 at 14:36
No, the keyboard attaches to the CPU with ribbon cable
– Jordan Mackie
Mar 18 at 14:37
No, the keyboard attaches to the CPU with ribbon cable
– Jordan Mackie
Mar 18 at 14:37
|
show 3 more comments
can you elaborate on this? you say "damaged" which implies physical damage but that would be extremely unlikely if not impossible to be caused by any OS. Does the keyboard stop working in Ubuntu and Windows? have you looked at updating or reinstalling the keyboard drivers ( it won't help if it is damaged)?
– Jeff
Mar 18 at 15:51
1
I've not been able to test the keyboards once the erratic behaviour starts with a different laptop, so I can't confirm any physical damage. The connectors seem fine, so you're right, it should be a software issue. The keyboard suffers from the erratic behaviour in both Ubuntu and Windows.
– Jordan Mackie
Mar 18 at 15:53