Is boss over stepping boundary/micromanaging?












4















In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone







share|improve this question









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Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    5 hours ago








  • 3





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    4 hours ago











  • I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    4 hours ago
















4















In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone







share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    5 hours ago








  • 3





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    4 hours ago











  • I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    4 hours ago














4












4








4








In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone







share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone




management phone






share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question








edited 5 hours ago









DarkCygnus

37.3k1778159




37.3k1778159






New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 5 hours ago









Romi FriesenRomi Friesen

261




261




New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    5 hours ago








  • 3





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    4 hours ago











  • I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    4 hours ago














  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    5 hours ago








  • 3





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    4 hours ago











  • I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    4 hours ago








1




1





How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

– DarkCygnus
5 hours ago







How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

– DarkCygnus
5 hours ago






3




3





Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

– Joe Strazzere
4 hours ago





Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

– Joe Strazzere
4 hours ago













I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

– joeqwerty
4 hours ago





I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

– joeqwerty
4 hours ago










3 Answers
3






active

oldest

votes


















11














Depending on the laws in your area, a misstatement could result in liability on the doctor.



Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



He's not the boss because he's right, he's right because he's the boss.






share|improve this answer































    3














    The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



    As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



    Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



    The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






    share|improve this answer
























    • Good patient communication is hard. It is normal to make some mistakes.

      – P. Hopkinson
      4 hours ago



















    0














    This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.





    share























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      3 Answers
      3






      active

      oldest

      votes








      3 Answers
      3






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes









      11














      Depending on the laws in your area, a misstatement could result in liability on the doctor.



      Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



      Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



      He's not the boss because he's right, he's right because he's the boss.






      share|improve this answer




























        11














        Depending on the laws in your area, a misstatement could result in liability on the doctor.



        Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



        Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



        He's not the boss because he's right, he's right because he's the boss.






        share|improve this answer


























          11












          11








          11







          Depending on the laws in your area, a misstatement could result in liability on the doctor.



          Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



          Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



          He's not the boss because he's right, he's right because he's the boss.






          share|improve this answer













          Depending on the laws in your area, a misstatement could result in liability on the doctor.



          Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



          Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



          He's not the boss because he's right, he's right because he's the boss.







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered 4 hours ago









          Richard URichard U

          97.6k72262388




          97.6k72262388

























              3














              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






              share|improve this answer
























              • Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                4 hours ago
















              3














              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






              share|improve this answer
























              • Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                4 hours ago














              3












              3








              3







              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






              share|improve this answer













              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.







              share|improve this answer












              share|improve this answer



              share|improve this answer










              answered 4 hours ago









              P. HopkinsonP. Hopkinson

              4745




              4745













              • Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                4 hours ago



















              • Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                4 hours ago

















              Good patient communication is hard. It is normal to make some mistakes.

              – P. Hopkinson
              4 hours ago





              Good patient communication is hard. It is normal to make some mistakes.

              – P. Hopkinson
              4 hours ago











              0














              This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.





              share




























                0














                This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.





                share


























                  0












                  0








                  0







                  This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.





                  share













                  This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.






                  share











                  share


                  share










                  answered 3 mins ago









                  Ahmed MansourAhmed Mansour

                  67839




                  67839






















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