Problems playing videos












1















When I open video files (mp4, mkv, avi) in default Ubuntu 17.10 app ("Videos") I get messy picture with little color squares and after few seconds it totally freezes my screen, so I must restart computer. Probably some codecs missing...



How to check what's wrong and fix it? Thank you.



Graphic card: Advanced Micro Devices, Inc. [AMD/ATI] RV730 PRO [Radeon HD 4650]
ubuntu-restricted-extras installed
system updated and upgraded










share|improve this question

























  • Please help us help you: 1. What graphics chip/card is there in the computer? 2. Have you installed the package ubuntu-restricted-extras? 3. Is your system updated and upgraded (up to date with all program packages?

    – sudodus
    Apr 18 '18 at 18:18






  • 1





    If the gstreamer1.0-vaapi package is installed try removing it, i.e sudo apt purge gstreamer1.0-vaapi then log out/in or reboot

    – doug
    Apr 18 '18 at 18:23











  • Removing gstreamer did the trick. Thank you!

    – Mersault
    Apr 18 '18 at 19:43











  • @doug, Please make an answer from your helpful comment :-)

    – sudodus
    Apr 18 '18 at 19:47
















1















When I open video files (mp4, mkv, avi) in default Ubuntu 17.10 app ("Videos") I get messy picture with little color squares and after few seconds it totally freezes my screen, so I must restart computer. Probably some codecs missing...



How to check what's wrong and fix it? Thank you.



Graphic card: Advanced Micro Devices, Inc. [AMD/ATI] RV730 PRO [Radeon HD 4650]
ubuntu-restricted-extras installed
system updated and upgraded










share|improve this question

























  • Please help us help you: 1. What graphics chip/card is there in the computer? 2. Have you installed the package ubuntu-restricted-extras? 3. Is your system updated and upgraded (up to date with all program packages?

    – sudodus
    Apr 18 '18 at 18:18






  • 1





    If the gstreamer1.0-vaapi package is installed try removing it, i.e sudo apt purge gstreamer1.0-vaapi then log out/in or reboot

    – doug
    Apr 18 '18 at 18:23











  • Removing gstreamer did the trick. Thank you!

    – Mersault
    Apr 18 '18 at 19:43











  • @doug, Please make an answer from your helpful comment :-)

    – sudodus
    Apr 18 '18 at 19:47














1












1








1








When I open video files (mp4, mkv, avi) in default Ubuntu 17.10 app ("Videos") I get messy picture with little color squares and after few seconds it totally freezes my screen, so I must restart computer. Probably some codecs missing...



How to check what's wrong and fix it? Thank you.



Graphic card: Advanced Micro Devices, Inc. [AMD/ATI] RV730 PRO [Radeon HD 4650]
ubuntu-restricted-extras installed
system updated and upgraded










share|improve this question
















When I open video files (mp4, mkv, avi) in default Ubuntu 17.10 app ("Videos") I get messy picture with little color squares and after few seconds it totally freezes my screen, so I must restart computer. Probably some codecs missing...



How to check what's wrong and fix it? Thank you.



Graphic card: Advanced Micro Devices, Inc. [AMD/ATI] RV730 PRO [Radeon HD 4650]
ubuntu-restricted-extras installed
system updated and upgraded







codecs video-player






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Apr 18 '18 at 19:07







Mersault

















asked Apr 18 '18 at 18:11









MersaultMersault

95413




95413













  • Please help us help you: 1. What graphics chip/card is there in the computer? 2. Have you installed the package ubuntu-restricted-extras? 3. Is your system updated and upgraded (up to date with all program packages?

    – sudodus
    Apr 18 '18 at 18:18






  • 1





    If the gstreamer1.0-vaapi package is installed try removing it, i.e sudo apt purge gstreamer1.0-vaapi then log out/in or reboot

    – doug
    Apr 18 '18 at 18:23











  • Removing gstreamer did the trick. Thank you!

    – Mersault
    Apr 18 '18 at 19:43











  • @doug, Please make an answer from your helpful comment :-)

    – sudodus
    Apr 18 '18 at 19:47



















  • Please help us help you: 1. What graphics chip/card is there in the computer? 2. Have you installed the package ubuntu-restricted-extras? 3. Is your system updated and upgraded (up to date with all program packages?

    – sudodus
    Apr 18 '18 at 18:18






  • 1





    If the gstreamer1.0-vaapi package is installed try removing it, i.e sudo apt purge gstreamer1.0-vaapi then log out/in or reboot

    – doug
    Apr 18 '18 at 18:23











  • Removing gstreamer did the trick. Thank you!

    – Mersault
    Apr 18 '18 at 19:43











  • @doug, Please make an answer from your helpful comment :-)

    – sudodus
    Apr 18 '18 at 19:47

















Please help us help you: 1. What graphics chip/card is there in the computer? 2. Have you installed the package ubuntu-restricted-extras? 3. Is your system updated and upgraded (up to date with all program packages?

– sudodus
Apr 18 '18 at 18:18





Please help us help you: 1. What graphics chip/card is there in the computer? 2. Have you installed the package ubuntu-restricted-extras? 3. Is your system updated and upgraded (up to date with all program packages?

– sudodus
Apr 18 '18 at 18:18




1




1





If the gstreamer1.0-vaapi package is installed try removing it, i.e sudo apt purge gstreamer1.0-vaapi then log out/in or reboot

– doug
Apr 18 '18 at 18:23





If the gstreamer1.0-vaapi package is installed try removing it, i.e sudo apt purge gstreamer1.0-vaapi then log out/in or reboot

– doug
Apr 18 '18 at 18:23













Removing gstreamer did the trick. Thank you!

– Mersault
Apr 18 '18 at 19:43





Removing gstreamer did the trick. Thank you!

– Mersault
Apr 18 '18 at 19:43













@doug, Please make an answer from your helpful comment :-)

– sudodus
Apr 18 '18 at 19:47





@doug, Please make an answer from your helpful comment :-)

– sudodus
Apr 18 '18 at 19:47










1 Answer
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If seeing these symptoms with Totem the 1st. thing to check is whether gstreamer1.0-vaapi package is installed. If so removing it can take care of the problem.
This command will suffice to check & if installed remove.



sudo apt-get purge gstreamer1.0-vaapi



There have been continuing issues regarding that plugin since 14.04, for the most part they've been resolved in 18.04 though some hardware could still experience the video degradation.






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    If seeing these symptoms with Totem the 1st. thing to check is whether gstreamer1.0-vaapi package is installed. If so removing it can take care of the problem.
    This command will suffice to check & if installed remove.



    sudo apt-get purge gstreamer1.0-vaapi



    There have been continuing issues regarding that plugin since 14.04, for the most part they've been resolved in 18.04 though some hardware could still experience the video degradation.






    share|improve this answer




























      1














      If seeing these symptoms with Totem the 1st. thing to check is whether gstreamer1.0-vaapi package is installed. If so removing it can take care of the problem.
      This command will suffice to check & if installed remove.



      sudo apt-get purge gstreamer1.0-vaapi



      There have been continuing issues regarding that plugin since 14.04, for the most part they've been resolved in 18.04 though some hardware could still experience the video degradation.






      share|improve this answer


























        1












        1








        1







        If seeing these symptoms with Totem the 1st. thing to check is whether gstreamer1.0-vaapi package is installed. If so removing it can take care of the problem.
        This command will suffice to check & if installed remove.



        sudo apt-get purge gstreamer1.0-vaapi



        There have been continuing issues regarding that plugin since 14.04, for the most part they've been resolved in 18.04 though some hardware could still experience the video degradation.






        share|improve this answer













        If seeing these symptoms with Totem the 1st. thing to check is whether gstreamer1.0-vaapi package is installed. If so removing it can take care of the problem.
        This command will suffice to check & if installed remove.



        sudo apt-get purge gstreamer1.0-vaapi



        There have been continuing issues regarding that plugin since 14.04, for the most part they've been resolved in 18.04 though some hardware could still experience the video degradation.







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered Apr 19 '18 at 20:36









        dougdoug

        14.2k13553




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