How to educate team mate to take screenshots for bugs with out unwanted stuff












15















We have a new team mate as a QA (software tester), he recently started to execute the regression suites in our application and reporting bugs. When reporting the bugs in TFS, he used to attach the screenshots in that.



The issue is, he used to take the screenshots with the browser's other tabs too (online music sites, movies in YouTube, Twitter) and also he kept some of other billing and banking sites as the bookmark in the browser, which are also captured in the screenshot. Also during our DRB call he used to present his screen and we used to discussed about the bugs, that time also I can see the others tabs and the personal bookmarks.



I personally talked with him twice before in a friendly way, recommended him to use the windows snipping tool to capture/crop the specific area of the application for the bugs, and avoid the other unwanted stuff in the screenshots and also asked him to hide the bookmarks in the browser or kept them under a bookmark folder. He replied, he used to follow the same approach (kept unwanted stuff in the screenshot) in his previous company and didn't find any harm in it.



Since the TFS can be accessed by our clients, and they are reviewing the bugs most of the time. I don't want the clients to make any fun based on the screenshot or ask any questions about that.



So can I inform this case to my leadership team to take action, or should I simply ignore this? Or is there a polished way to let him understand the issue to act?










share|improve this question




















  • 6





    @newguy In every company I have been in there has been no problem in browsing non-work related items when at work. Doing so can keep your workers happy. On the other hand I know that the current company I am doing work for keeps a 6 month log of what web sites you have visited. But mixing in personal data with work related stuff is not just unprofessional it adds noise to data and makes other peoples jobs harder.

    – Peter M
    10 hours ago






  • 40





    What do TFS, DRB, and SS mean ?

    – breversa
    8 hours ago






  • 12





    @chrylis Clearly not that common. I'm in the development business...

    – only_pro
    6 hours ago






  • 6





    @chrylis Never heard of it in my life. But I've only worked at companies that exclusively develop on Unix/Linux. I've (thankfully) never used Windows in my professional life.

    – only_pro
    5 hours ago








  • 6





    @chrylis The F stands for foundation? Everyone I know has never been so polite.

    – corsiKa
    2 hours ago
















15















We have a new team mate as a QA (software tester), he recently started to execute the regression suites in our application and reporting bugs. When reporting the bugs in TFS, he used to attach the screenshots in that.



The issue is, he used to take the screenshots with the browser's other tabs too (online music sites, movies in YouTube, Twitter) and also he kept some of other billing and banking sites as the bookmark in the browser, which are also captured in the screenshot. Also during our DRB call he used to present his screen and we used to discussed about the bugs, that time also I can see the others tabs and the personal bookmarks.



I personally talked with him twice before in a friendly way, recommended him to use the windows snipping tool to capture/crop the specific area of the application for the bugs, and avoid the other unwanted stuff in the screenshots and also asked him to hide the bookmarks in the browser or kept them under a bookmark folder. He replied, he used to follow the same approach (kept unwanted stuff in the screenshot) in his previous company and didn't find any harm in it.



Since the TFS can be accessed by our clients, and they are reviewing the bugs most of the time. I don't want the clients to make any fun based on the screenshot or ask any questions about that.



So can I inform this case to my leadership team to take action, or should I simply ignore this? Or is there a polished way to let him understand the issue to act?










share|improve this question




















  • 6





    @newguy In every company I have been in there has been no problem in browsing non-work related items when at work. Doing so can keep your workers happy. On the other hand I know that the current company I am doing work for keeps a 6 month log of what web sites you have visited. But mixing in personal data with work related stuff is not just unprofessional it adds noise to data and makes other peoples jobs harder.

    – Peter M
    10 hours ago






  • 40





    What do TFS, DRB, and SS mean ?

    – breversa
    8 hours ago






  • 12





    @chrylis Clearly not that common. I'm in the development business...

    – only_pro
    6 hours ago






  • 6





    @chrylis Never heard of it in my life. But I've only worked at companies that exclusively develop on Unix/Linux. I've (thankfully) never used Windows in my professional life.

    – only_pro
    5 hours ago








  • 6





    @chrylis The F stands for foundation? Everyone I know has never been so polite.

    – corsiKa
    2 hours ago














15












15








15








We have a new team mate as a QA (software tester), he recently started to execute the regression suites in our application and reporting bugs. When reporting the bugs in TFS, he used to attach the screenshots in that.



The issue is, he used to take the screenshots with the browser's other tabs too (online music sites, movies in YouTube, Twitter) and also he kept some of other billing and banking sites as the bookmark in the browser, which are also captured in the screenshot. Also during our DRB call he used to present his screen and we used to discussed about the bugs, that time also I can see the others tabs and the personal bookmarks.



I personally talked with him twice before in a friendly way, recommended him to use the windows snipping tool to capture/crop the specific area of the application for the bugs, and avoid the other unwanted stuff in the screenshots and also asked him to hide the bookmarks in the browser or kept them under a bookmark folder. He replied, he used to follow the same approach (kept unwanted stuff in the screenshot) in his previous company and didn't find any harm in it.



Since the TFS can be accessed by our clients, and they are reviewing the bugs most of the time. I don't want the clients to make any fun based on the screenshot or ask any questions about that.



So can I inform this case to my leadership team to take action, or should I simply ignore this? Or is there a polished way to let him understand the issue to act?










share|improve this question
















We have a new team mate as a QA (software tester), he recently started to execute the regression suites in our application and reporting bugs. When reporting the bugs in TFS, he used to attach the screenshots in that.



The issue is, he used to take the screenshots with the browser's other tabs too (online music sites, movies in YouTube, Twitter) and also he kept some of other billing and banking sites as the bookmark in the browser, which are also captured in the screenshot. Also during our DRB call he used to present his screen and we used to discussed about the bugs, that time also I can see the others tabs and the personal bookmarks.



I personally talked with him twice before in a friendly way, recommended him to use the windows snipping tool to capture/crop the specific area of the application for the bugs, and avoid the other unwanted stuff in the screenshots and also asked him to hide the bookmarks in the browser or kept them under a bookmark folder. He replied, he used to follow the same approach (kept unwanted stuff in the screenshot) in his previous company and didn't find any harm in it.



Since the TFS can be accessed by our clients, and they are reviewing the bugs most of the time. I don't want the clients to make any fun based on the screenshot or ask any questions about that.



So can I inform this case to my leadership team to take action, or should I simply ignore this? Or is there a polished way to let him understand the issue to act?







professionalism colleagues






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share|improve this question













share|improve this question




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edited 57 mins ago









Martijn

2,3861827




2,3861827










asked 14 hours ago









LuraLura

188112




188112








  • 6





    @newguy In every company I have been in there has been no problem in browsing non-work related items when at work. Doing so can keep your workers happy. On the other hand I know that the current company I am doing work for keeps a 6 month log of what web sites you have visited. But mixing in personal data with work related stuff is not just unprofessional it adds noise to data and makes other peoples jobs harder.

    – Peter M
    10 hours ago






  • 40





    What do TFS, DRB, and SS mean ?

    – breversa
    8 hours ago






  • 12





    @chrylis Clearly not that common. I'm in the development business...

    – only_pro
    6 hours ago






  • 6





    @chrylis Never heard of it in my life. But I've only worked at companies that exclusively develop on Unix/Linux. I've (thankfully) never used Windows in my professional life.

    – only_pro
    5 hours ago








  • 6





    @chrylis The F stands for foundation? Everyone I know has never been so polite.

    – corsiKa
    2 hours ago














  • 6





    @newguy In every company I have been in there has been no problem in browsing non-work related items when at work. Doing so can keep your workers happy. On the other hand I know that the current company I am doing work for keeps a 6 month log of what web sites you have visited. But mixing in personal data with work related stuff is not just unprofessional it adds noise to data and makes other peoples jobs harder.

    – Peter M
    10 hours ago






  • 40





    What do TFS, DRB, and SS mean ?

    – breversa
    8 hours ago






  • 12





    @chrylis Clearly not that common. I'm in the development business...

    – only_pro
    6 hours ago






  • 6





    @chrylis Never heard of it in my life. But I've only worked at companies that exclusively develop on Unix/Linux. I've (thankfully) never used Windows in my professional life.

    – only_pro
    5 hours ago








  • 6





    @chrylis The F stands for foundation? Everyone I know has never been so polite.

    – corsiKa
    2 hours ago








6




6





@newguy In every company I have been in there has been no problem in browsing non-work related items when at work. Doing so can keep your workers happy. On the other hand I know that the current company I am doing work for keeps a 6 month log of what web sites you have visited. But mixing in personal data with work related stuff is not just unprofessional it adds noise to data and makes other peoples jobs harder.

– Peter M
10 hours ago





@newguy In every company I have been in there has been no problem in browsing non-work related items when at work. Doing so can keep your workers happy. On the other hand I know that the current company I am doing work for keeps a 6 month log of what web sites you have visited. But mixing in personal data with work related stuff is not just unprofessional it adds noise to data and makes other peoples jobs harder.

– Peter M
10 hours ago




40




40





What do TFS, DRB, and SS mean ?

– breversa
8 hours ago





What do TFS, DRB, and SS mean ?

– breversa
8 hours ago




12




12





@chrylis Clearly not that common. I'm in the development business...

– only_pro
6 hours ago





@chrylis Clearly not that common. I'm in the development business...

– only_pro
6 hours ago




6




6





@chrylis Never heard of it in my life. But I've only worked at companies that exclusively develop on Unix/Linux. I've (thankfully) never used Windows in my professional life.

– only_pro
5 hours ago







@chrylis Never heard of it in my life. But I've only worked at companies that exclusively develop on Unix/Linux. I've (thankfully) never used Windows in my professional life.

– only_pro
5 hours ago






6




6





@chrylis The F stands for foundation? Everyone I know has never been so polite.

– corsiKa
2 hours ago





@chrylis The F stands for foundation? Everyone I know has never been so polite.

– corsiKa
2 hours ago










7 Answers
7






active

oldest

votes


















42















He replied, he used to follow the same approach (kept unwanted stuff in SS) in his previous company and didn't find any harm in it.




Tackle his response. He is not in his previous company. This is not his previous job. You have, even if not written down (but you should have them), standards that you try to keep.

Explain that it may have security issues or that when he listen to music on autoplay he may be listening to "f**king B*tches, getting money" and it will show. And you are there to be professional.
Is the same reason why we don't write shopping list on our presentations. It's not the needed information no the target care about it.






share|improve this answer



















  • 15





    Don’t give this person an option, make it a requirement, when submitting bugs to snip the screenshot. If they continue to not do what is required, take the next steps, the employee obviously doesn’t listen to feedback.

    – Ramhound
    10 hours ago






  • 12





    It's also worth adding that he's a team mate - not a subordinate... this means if he says no; the best you can do is talk to the manager. If they don't want to take action then there's nothing more you can do... if OP is the only one with a problem with it, then it's OP that needs to change.

    – UKMonkey
    8 hours ago






  • 2





    Mentioning to management that his other tabs (showing YouTube, whatever else) are visible in screen shots that the customers will see will help motivate manager.

    – FreeMan
    3 hours ago











  • I can't agree with "you have standards even if they aren't written down" - everywhere I've been, things like that have been excuses for bullying other people with no say-so from management. If it's an issue, go to management. If it isn't, who cares?

    – corsiKa
    2 hours ago











  • @corsiKa It isn't a specific issue, but given that these screen shots are customer facing you are giving the customer scope to think "look at those clowns, they're a bunch of amateurs. Next time the contract is up, let's go with another group". And that will eventually affect the bottom line.

    – Peter M
    2 hours ago



















17














You already talked two times with this colleague, so I wouldn't go back to him again. He didn't change things after the two first conversations, and if you go talk to him about this a third time, he'll probably just find you annoying and not listen to you.



The other problem is that you're framing this as a personal preference, something he has every right to ignore. It doesn't seem to be something that's bothering your other colleagues, or something that goes against company policy or good practices. So I would go to your team lead / senior member / manager, and share your concern. Not so that "action can be taken", but so that you gain more perspective on this issue and can act accordingly.




I was wondering about something. I noticed that when the new QA takes screenshots for bugs, he doesn't hide his tabs and bookmarks, some of which don't have anything to with our work. Is this something we should be concerned about, since clients review those ?




If they say no, then you drop it. You could eventually go to your coworkers and see what they think about it, and if enough are bothered by it talk about this issue in a group meeting or something, but I wouldn't. This seems a small issue, and it's going to seem weird that you make such a big fuss (several conversations with the QA, a conversation with someone senior, and then conversations with several colleagues) over a small thing.



If they say yes, they should also handle that conversation with the QA.






share|improve this answer



















  • 1





    +1 for taking it to the team first, since the QA is a peer, not a subordinate. Perhaps OP is the only one thinking this is an issue. I can certainly see why it would be an issue, but maybe their industry's culture is a bit more laid back than mine.

    – zarose
    7 hours ago



















8














I have no affiliation with the product or company, but take a look at Greenshot to meet in the middleground with the tester. It's like Windows Snipping Tool, but it'll override the screenshot key that your tester is used to using with a crosshair that he can drag over the area he wants to screenshot, then save to a proper folder.



With this you arent asking him to learn a new procedure or new set of tools, but use the exact same actions he does now and it'll keep both of you happy.



Again, not affiliated with Greenshot, but I use it every day for similar conversations with customers and software developers and it works wonders.






share|improve this answer



















  • 7





    If he won't install a seperate tool, he should drag the tab into a new window. Hit F11 and use ALT+PrtScn. This will also give him a full screen grab. I think using a snipping tool is better but it sounds like this guy is pretty lazy.

    – Dustybin80
    13 hours ago











  • +1. The problem is most likely laziness or missing knowledge (or even both). This solves it.

    – pytago
    7 hours ago











  • Greenshot will change your (screen capture) life!!! **Not affiliated, just a fan.

    – FreeMan
    3 hours ago



















4















So can I inform this case to my leadership team to take action, or
should I simply ignore this? Or is there a polished way to let him
understand the issue to act?




I wouldn't suggest asking the team lead to take action yet. Seems like the issue can be resolved as a team. You already gave him a friendly advice, maybe point to him that clients are going to see the screenshots and it's going to look really unprofessional. If he doesn't understand the consequences behind all this, he's not going to want to change, especially if he always did it like this.






share|improve this answer


























  • The real problem is in the words "to my team leadership to take action" - the OP asking the team (or business side) leadership if they share the concern would be fine, assuming that they will take action is not.

    – Chris Stratton
    5 hours ago













  • I think it's a valid concern; having personal sites in screenshots sent to clients has far greater risk than them "making fun of" anyone -- it's unprofessional, and clients often become wary of doing business with unprofessional vendors... next time your contract is up for renewal you might just find yourself on the receiving end of the business equivalent of a "Dear John" letter.

    – Doktor J
    1 hour ago



















2














This could be a security risk or data privacy violation if your colleague does not check what is visible on his screenshots.



Having some email opened in the background (even if you just see the subject in the tab or in the task bar) could expose confidential information. Visible email addresses or names could be a GDPR violation. Visible URLs might be used to hijack web sessions.



Even if he says that he checks the content: the more unnecessary stuff is visible in the screenshots, the more likely it is that some confidential information will be overlooked. Any reasonable person shouldn't argue against that.






share|improve this answer
























  • On a site note it sounds like he's executing automated tests. It might be a good idea to also automate taking screenshot/screen recordings. That can save a lot of time.

    – kapex
    3 hours ago



















0














If you’re his boss. Inform him of the company’s policy. If he refuses, handle it like any other under-performing performance.



If you’re not his boss, and you’ve mentioned company policy to him once, then go about your business doing your job. If his performance is affecting your ability to do your job, talk to your manager.






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    It can be resolved, actually, very easily ...
    First, press "F11" ~~ Full screen
    Second, press "Print screen" ... and that's all.
    -- Vladimir Joseph Stephan Orlovsky






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      7 Answers
      7






      active

      oldest

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      7 Answers
      7






      active

      oldest

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      42















      He replied, he used to follow the same approach (kept unwanted stuff in SS) in his previous company and didn't find any harm in it.




      Tackle his response. He is not in his previous company. This is not his previous job. You have, even if not written down (but you should have them), standards that you try to keep.

      Explain that it may have security issues or that when he listen to music on autoplay he may be listening to "f**king B*tches, getting money" and it will show. And you are there to be professional.
      Is the same reason why we don't write shopping list on our presentations. It's not the needed information no the target care about it.






      share|improve this answer



















      • 15





        Don’t give this person an option, make it a requirement, when submitting bugs to snip the screenshot. If they continue to not do what is required, take the next steps, the employee obviously doesn’t listen to feedback.

        – Ramhound
        10 hours ago






      • 12





        It's also worth adding that he's a team mate - not a subordinate... this means if he says no; the best you can do is talk to the manager. If they don't want to take action then there's nothing more you can do... if OP is the only one with a problem with it, then it's OP that needs to change.

        – UKMonkey
        8 hours ago






      • 2





        Mentioning to management that his other tabs (showing YouTube, whatever else) are visible in screen shots that the customers will see will help motivate manager.

        – FreeMan
        3 hours ago











      • I can't agree with "you have standards even if they aren't written down" - everywhere I've been, things like that have been excuses for bullying other people with no say-so from management. If it's an issue, go to management. If it isn't, who cares?

        – corsiKa
        2 hours ago











      • @corsiKa It isn't a specific issue, but given that these screen shots are customer facing you are giving the customer scope to think "look at those clowns, they're a bunch of amateurs. Next time the contract is up, let's go with another group". And that will eventually affect the bottom line.

        – Peter M
        2 hours ago
















      42















      He replied, he used to follow the same approach (kept unwanted stuff in SS) in his previous company and didn't find any harm in it.




      Tackle his response. He is not in his previous company. This is not his previous job. You have, even if not written down (but you should have them), standards that you try to keep.

      Explain that it may have security issues or that when he listen to music on autoplay he may be listening to "f**king B*tches, getting money" and it will show. And you are there to be professional.
      Is the same reason why we don't write shopping list on our presentations. It's not the needed information no the target care about it.






      share|improve this answer



















      • 15





        Don’t give this person an option, make it a requirement, when submitting bugs to snip the screenshot. If they continue to not do what is required, take the next steps, the employee obviously doesn’t listen to feedback.

        – Ramhound
        10 hours ago






      • 12





        It's also worth adding that he's a team mate - not a subordinate... this means if he says no; the best you can do is talk to the manager. If they don't want to take action then there's nothing more you can do... if OP is the only one with a problem with it, then it's OP that needs to change.

        – UKMonkey
        8 hours ago






      • 2





        Mentioning to management that his other tabs (showing YouTube, whatever else) are visible in screen shots that the customers will see will help motivate manager.

        – FreeMan
        3 hours ago











      • I can't agree with "you have standards even if they aren't written down" - everywhere I've been, things like that have been excuses for bullying other people with no say-so from management. If it's an issue, go to management. If it isn't, who cares?

        – corsiKa
        2 hours ago











      • @corsiKa It isn't a specific issue, but given that these screen shots are customer facing you are giving the customer scope to think "look at those clowns, they're a bunch of amateurs. Next time the contract is up, let's go with another group". And that will eventually affect the bottom line.

        – Peter M
        2 hours ago














      42












      42








      42








      He replied, he used to follow the same approach (kept unwanted stuff in SS) in his previous company and didn't find any harm in it.




      Tackle his response. He is not in his previous company. This is not his previous job. You have, even if not written down (but you should have them), standards that you try to keep.

      Explain that it may have security issues or that when he listen to music on autoplay he may be listening to "f**king B*tches, getting money" and it will show. And you are there to be professional.
      Is the same reason why we don't write shopping list on our presentations. It's not the needed information no the target care about it.






      share|improve this answer














      He replied, he used to follow the same approach (kept unwanted stuff in SS) in his previous company and didn't find any harm in it.




      Tackle his response. He is not in his previous company. This is not his previous job. You have, even if not written down (but you should have them), standards that you try to keep.

      Explain that it may have security issues or that when he listen to music on autoplay he may be listening to "f**king B*tches, getting money" and it will show. And you are there to be professional.
      Is the same reason why we don't write shopping list on our presentations. It's not the needed information no the target care about it.







      share|improve this answer












      share|improve this answer



      share|improve this answer










      answered 11 hours ago









      SZCZERZO KŁYSZCZERZO KŁY

      3,7291515




      3,7291515








      • 15





        Don’t give this person an option, make it a requirement, when submitting bugs to snip the screenshot. If they continue to not do what is required, take the next steps, the employee obviously doesn’t listen to feedback.

        – Ramhound
        10 hours ago






      • 12





        It's also worth adding that he's a team mate - not a subordinate... this means if he says no; the best you can do is talk to the manager. If they don't want to take action then there's nothing more you can do... if OP is the only one with a problem with it, then it's OP that needs to change.

        – UKMonkey
        8 hours ago






      • 2





        Mentioning to management that his other tabs (showing YouTube, whatever else) are visible in screen shots that the customers will see will help motivate manager.

        – FreeMan
        3 hours ago











      • I can't agree with "you have standards even if they aren't written down" - everywhere I've been, things like that have been excuses for bullying other people with no say-so from management. If it's an issue, go to management. If it isn't, who cares?

        – corsiKa
        2 hours ago











      • @corsiKa It isn't a specific issue, but given that these screen shots are customer facing you are giving the customer scope to think "look at those clowns, they're a bunch of amateurs. Next time the contract is up, let's go with another group". And that will eventually affect the bottom line.

        – Peter M
        2 hours ago














      • 15





        Don’t give this person an option, make it a requirement, when submitting bugs to snip the screenshot. If they continue to not do what is required, take the next steps, the employee obviously doesn’t listen to feedback.

        – Ramhound
        10 hours ago






      • 12





        It's also worth adding that he's a team mate - not a subordinate... this means if he says no; the best you can do is talk to the manager. If they don't want to take action then there's nothing more you can do... if OP is the only one with a problem with it, then it's OP that needs to change.

        – UKMonkey
        8 hours ago






      • 2





        Mentioning to management that his other tabs (showing YouTube, whatever else) are visible in screen shots that the customers will see will help motivate manager.

        – FreeMan
        3 hours ago











      • I can't agree with "you have standards even if they aren't written down" - everywhere I've been, things like that have been excuses for bullying other people with no say-so from management. If it's an issue, go to management. If it isn't, who cares?

        – corsiKa
        2 hours ago











      • @corsiKa It isn't a specific issue, but given that these screen shots are customer facing you are giving the customer scope to think "look at those clowns, they're a bunch of amateurs. Next time the contract is up, let's go with another group". And that will eventually affect the bottom line.

        – Peter M
        2 hours ago








      15




      15





      Don’t give this person an option, make it a requirement, when submitting bugs to snip the screenshot. If they continue to not do what is required, take the next steps, the employee obviously doesn’t listen to feedback.

      – Ramhound
      10 hours ago





      Don’t give this person an option, make it a requirement, when submitting bugs to snip the screenshot. If they continue to not do what is required, take the next steps, the employee obviously doesn’t listen to feedback.

      – Ramhound
      10 hours ago




      12




      12





      It's also worth adding that he's a team mate - not a subordinate... this means if he says no; the best you can do is talk to the manager. If they don't want to take action then there's nothing more you can do... if OP is the only one with a problem with it, then it's OP that needs to change.

      – UKMonkey
      8 hours ago





      It's also worth adding that he's a team mate - not a subordinate... this means if he says no; the best you can do is talk to the manager. If they don't want to take action then there's nothing more you can do... if OP is the only one with a problem with it, then it's OP that needs to change.

      – UKMonkey
      8 hours ago




      2




      2





      Mentioning to management that his other tabs (showing YouTube, whatever else) are visible in screen shots that the customers will see will help motivate manager.

      – FreeMan
      3 hours ago





      Mentioning to management that his other tabs (showing YouTube, whatever else) are visible in screen shots that the customers will see will help motivate manager.

      – FreeMan
      3 hours ago













      I can't agree with "you have standards even if they aren't written down" - everywhere I've been, things like that have been excuses for bullying other people with no say-so from management. If it's an issue, go to management. If it isn't, who cares?

      – corsiKa
      2 hours ago





      I can't agree with "you have standards even if they aren't written down" - everywhere I've been, things like that have been excuses for bullying other people with no say-so from management. If it's an issue, go to management. If it isn't, who cares?

      – corsiKa
      2 hours ago













      @corsiKa It isn't a specific issue, but given that these screen shots are customer facing you are giving the customer scope to think "look at those clowns, they're a bunch of amateurs. Next time the contract is up, let's go with another group". And that will eventually affect the bottom line.

      – Peter M
      2 hours ago





      @corsiKa It isn't a specific issue, but given that these screen shots are customer facing you are giving the customer scope to think "look at those clowns, they're a bunch of amateurs. Next time the contract is up, let's go with another group". And that will eventually affect the bottom line.

      – Peter M
      2 hours ago













      17














      You already talked two times with this colleague, so I wouldn't go back to him again. He didn't change things after the two first conversations, and if you go talk to him about this a third time, he'll probably just find you annoying and not listen to you.



      The other problem is that you're framing this as a personal preference, something he has every right to ignore. It doesn't seem to be something that's bothering your other colleagues, or something that goes against company policy or good practices. So I would go to your team lead / senior member / manager, and share your concern. Not so that "action can be taken", but so that you gain more perspective on this issue and can act accordingly.




      I was wondering about something. I noticed that when the new QA takes screenshots for bugs, he doesn't hide his tabs and bookmarks, some of which don't have anything to with our work. Is this something we should be concerned about, since clients review those ?




      If they say no, then you drop it. You could eventually go to your coworkers and see what they think about it, and if enough are bothered by it talk about this issue in a group meeting or something, but I wouldn't. This seems a small issue, and it's going to seem weird that you make such a big fuss (several conversations with the QA, a conversation with someone senior, and then conversations with several colleagues) over a small thing.



      If they say yes, they should also handle that conversation with the QA.






      share|improve this answer



















      • 1





        +1 for taking it to the team first, since the QA is a peer, not a subordinate. Perhaps OP is the only one thinking this is an issue. I can certainly see why it would be an issue, but maybe their industry's culture is a bit more laid back than mine.

        – zarose
        7 hours ago
















      17














      You already talked two times with this colleague, so I wouldn't go back to him again. He didn't change things after the two first conversations, and if you go talk to him about this a third time, he'll probably just find you annoying and not listen to you.



      The other problem is that you're framing this as a personal preference, something he has every right to ignore. It doesn't seem to be something that's bothering your other colleagues, or something that goes against company policy or good practices. So I would go to your team lead / senior member / manager, and share your concern. Not so that "action can be taken", but so that you gain more perspective on this issue and can act accordingly.




      I was wondering about something. I noticed that when the new QA takes screenshots for bugs, he doesn't hide his tabs and bookmarks, some of which don't have anything to with our work. Is this something we should be concerned about, since clients review those ?




      If they say no, then you drop it. You could eventually go to your coworkers and see what they think about it, and if enough are bothered by it talk about this issue in a group meeting or something, but I wouldn't. This seems a small issue, and it's going to seem weird that you make such a big fuss (several conversations with the QA, a conversation with someone senior, and then conversations with several colleagues) over a small thing.



      If they say yes, they should also handle that conversation with the QA.






      share|improve this answer



















      • 1





        +1 for taking it to the team first, since the QA is a peer, not a subordinate. Perhaps OP is the only one thinking this is an issue. I can certainly see why it would be an issue, but maybe their industry's culture is a bit more laid back than mine.

        – zarose
        7 hours ago














      17












      17








      17







      You already talked two times with this colleague, so I wouldn't go back to him again. He didn't change things after the two first conversations, and if you go talk to him about this a third time, he'll probably just find you annoying and not listen to you.



      The other problem is that you're framing this as a personal preference, something he has every right to ignore. It doesn't seem to be something that's bothering your other colleagues, or something that goes against company policy or good practices. So I would go to your team lead / senior member / manager, and share your concern. Not so that "action can be taken", but so that you gain more perspective on this issue and can act accordingly.




      I was wondering about something. I noticed that when the new QA takes screenshots for bugs, he doesn't hide his tabs and bookmarks, some of which don't have anything to with our work. Is this something we should be concerned about, since clients review those ?




      If they say no, then you drop it. You could eventually go to your coworkers and see what they think about it, and if enough are bothered by it talk about this issue in a group meeting or something, but I wouldn't. This seems a small issue, and it's going to seem weird that you make such a big fuss (several conversations with the QA, a conversation with someone senior, and then conversations with several colleagues) over a small thing.



      If they say yes, they should also handle that conversation with the QA.






      share|improve this answer













      You already talked two times with this colleague, so I wouldn't go back to him again. He didn't change things after the two first conversations, and if you go talk to him about this a third time, he'll probably just find you annoying and not listen to you.



      The other problem is that you're framing this as a personal preference, something he has every right to ignore. It doesn't seem to be something that's bothering your other colleagues, or something that goes against company policy or good practices. So I would go to your team lead / senior member / manager, and share your concern. Not so that "action can be taken", but so that you gain more perspective on this issue and can act accordingly.




      I was wondering about something. I noticed that when the new QA takes screenshots for bugs, he doesn't hide his tabs and bookmarks, some of which don't have anything to with our work. Is this something we should be concerned about, since clients review those ?




      If they say no, then you drop it. You could eventually go to your coworkers and see what they think about it, and if enough are bothered by it talk about this issue in a group meeting or something, but I wouldn't. This seems a small issue, and it's going to seem weird that you make such a big fuss (several conversations with the QA, a conversation with someone senior, and then conversations with several colleagues) over a small thing.



      If they say yes, they should also handle that conversation with the QA.







      share|improve this answer












      share|improve this answer



      share|improve this answer










      answered 9 hours ago









      MlleMeiMlleMei

      955310




      955310








      • 1





        +1 for taking it to the team first, since the QA is a peer, not a subordinate. Perhaps OP is the only one thinking this is an issue. I can certainly see why it would be an issue, but maybe their industry's culture is a bit more laid back than mine.

        – zarose
        7 hours ago














      • 1





        +1 for taking it to the team first, since the QA is a peer, not a subordinate. Perhaps OP is the only one thinking this is an issue. I can certainly see why it would be an issue, but maybe their industry's culture is a bit more laid back than mine.

        – zarose
        7 hours ago








      1




      1





      +1 for taking it to the team first, since the QA is a peer, not a subordinate. Perhaps OP is the only one thinking this is an issue. I can certainly see why it would be an issue, but maybe their industry's culture is a bit more laid back than mine.

      – zarose
      7 hours ago





      +1 for taking it to the team first, since the QA is a peer, not a subordinate. Perhaps OP is the only one thinking this is an issue. I can certainly see why it would be an issue, but maybe their industry's culture is a bit more laid back than mine.

      – zarose
      7 hours ago











      8














      I have no affiliation with the product or company, but take a look at Greenshot to meet in the middleground with the tester. It's like Windows Snipping Tool, but it'll override the screenshot key that your tester is used to using with a crosshair that he can drag over the area he wants to screenshot, then save to a proper folder.



      With this you arent asking him to learn a new procedure or new set of tools, but use the exact same actions he does now and it'll keep both of you happy.



      Again, not affiliated with Greenshot, but I use it every day for similar conversations with customers and software developers and it works wonders.






      share|improve this answer



















      • 7





        If he won't install a seperate tool, he should drag the tab into a new window. Hit F11 and use ALT+PrtScn. This will also give him a full screen grab. I think using a snipping tool is better but it sounds like this guy is pretty lazy.

        – Dustybin80
        13 hours ago











      • +1. The problem is most likely laziness or missing knowledge (or even both). This solves it.

        – pytago
        7 hours ago











      • Greenshot will change your (screen capture) life!!! **Not affiliated, just a fan.

        – FreeMan
        3 hours ago
















      8














      I have no affiliation with the product or company, but take a look at Greenshot to meet in the middleground with the tester. It's like Windows Snipping Tool, but it'll override the screenshot key that your tester is used to using with a crosshair that he can drag over the area he wants to screenshot, then save to a proper folder.



      With this you arent asking him to learn a new procedure or new set of tools, but use the exact same actions he does now and it'll keep both of you happy.



      Again, not affiliated with Greenshot, but I use it every day for similar conversations with customers and software developers and it works wonders.






      share|improve this answer



















      • 7





        If he won't install a seperate tool, he should drag the tab into a new window. Hit F11 and use ALT+PrtScn. This will also give him a full screen grab. I think using a snipping tool is better but it sounds like this guy is pretty lazy.

        – Dustybin80
        13 hours ago











      • +1. The problem is most likely laziness or missing knowledge (or even both). This solves it.

        – pytago
        7 hours ago











      • Greenshot will change your (screen capture) life!!! **Not affiliated, just a fan.

        – FreeMan
        3 hours ago














      8












      8








      8







      I have no affiliation with the product or company, but take a look at Greenshot to meet in the middleground with the tester. It's like Windows Snipping Tool, but it'll override the screenshot key that your tester is used to using with a crosshair that he can drag over the area he wants to screenshot, then save to a proper folder.



      With this you arent asking him to learn a new procedure or new set of tools, but use the exact same actions he does now and it'll keep both of you happy.



      Again, not affiliated with Greenshot, but I use it every day for similar conversations with customers and software developers and it works wonders.






      share|improve this answer













      I have no affiliation with the product or company, but take a look at Greenshot to meet in the middleground with the tester. It's like Windows Snipping Tool, but it'll override the screenshot key that your tester is used to using with a crosshair that he can drag over the area he wants to screenshot, then save to a proper folder.



      With this you arent asking him to learn a new procedure or new set of tools, but use the exact same actions he does now and it'll keep both of you happy.



      Again, not affiliated with Greenshot, but I use it every day for similar conversations with customers and software developers and it works wonders.







      share|improve this answer












      share|improve this answer



      share|improve this answer










      answered 13 hours ago









      Jay GouldJay Gould

      2,1722615




      2,1722615








      • 7





        If he won't install a seperate tool, he should drag the tab into a new window. Hit F11 and use ALT+PrtScn. This will also give him a full screen grab. I think using a snipping tool is better but it sounds like this guy is pretty lazy.

        – Dustybin80
        13 hours ago











      • +1. The problem is most likely laziness or missing knowledge (or even both). This solves it.

        – pytago
        7 hours ago











      • Greenshot will change your (screen capture) life!!! **Not affiliated, just a fan.

        – FreeMan
        3 hours ago














      • 7





        If he won't install a seperate tool, he should drag the tab into a new window. Hit F11 and use ALT+PrtScn. This will also give him a full screen grab. I think using a snipping tool is better but it sounds like this guy is pretty lazy.

        – Dustybin80
        13 hours ago











      • +1. The problem is most likely laziness or missing knowledge (or even both). This solves it.

        – pytago
        7 hours ago











      • Greenshot will change your (screen capture) life!!! **Not affiliated, just a fan.

        – FreeMan
        3 hours ago








      7




      7





      If he won't install a seperate tool, he should drag the tab into a new window. Hit F11 and use ALT+PrtScn. This will also give him a full screen grab. I think using a snipping tool is better but it sounds like this guy is pretty lazy.

      – Dustybin80
      13 hours ago





      If he won't install a seperate tool, he should drag the tab into a new window. Hit F11 and use ALT+PrtScn. This will also give him a full screen grab. I think using a snipping tool is better but it sounds like this guy is pretty lazy.

      – Dustybin80
      13 hours ago













      +1. The problem is most likely laziness or missing knowledge (or even both). This solves it.

      – pytago
      7 hours ago





      +1. The problem is most likely laziness or missing knowledge (or even both). This solves it.

      – pytago
      7 hours ago













      Greenshot will change your (screen capture) life!!! **Not affiliated, just a fan.

      – FreeMan
      3 hours ago





      Greenshot will change your (screen capture) life!!! **Not affiliated, just a fan.

      – FreeMan
      3 hours ago











      4















      So can I inform this case to my leadership team to take action, or
      should I simply ignore this? Or is there a polished way to let him
      understand the issue to act?




      I wouldn't suggest asking the team lead to take action yet. Seems like the issue can be resolved as a team. You already gave him a friendly advice, maybe point to him that clients are going to see the screenshots and it's going to look really unprofessional. If he doesn't understand the consequences behind all this, he's not going to want to change, especially if he always did it like this.






      share|improve this answer


























      • The real problem is in the words "to my team leadership to take action" - the OP asking the team (or business side) leadership if they share the concern would be fine, assuming that they will take action is not.

        – Chris Stratton
        5 hours ago













      • I think it's a valid concern; having personal sites in screenshots sent to clients has far greater risk than them "making fun of" anyone -- it's unprofessional, and clients often become wary of doing business with unprofessional vendors... next time your contract is up for renewal you might just find yourself on the receiving end of the business equivalent of a "Dear John" letter.

        – Doktor J
        1 hour ago
















      4















      So can I inform this case to my leadership team to take action, or
      should I simply ignore this? Or is there a polished way to let him
      understand the issue to act?




      I wouldn't suggest asking the team lead to take action yet. Seems like the issue can be resolved as a team. You already gave him a friendly advice, maybe point to him that clients are going to see the screenshots and it's going to look really unprofessional. If he doesn't understand the consequences behind all this, he's not going to want to change, especially if he always did it like this.






      share|improve this answer


























      • The real problem is in the words "to my team leadership to take action" - the OP asking the team (or business side) leadership if they share the concern would be fine, assuming that they will take action is not.

        – Chris Stratton
        5 hours ago













      • I think it's a valid concern; having personal sites in screenshots sent to clients has far greater risk than them "making fun of" anyone -- it's unprofessional, and clients often become wary of doing business with unprofessional vendors... next time your contract is up for renewal you might just find yourself on the receiving end of the business equivalent of a "Dear John" letter.

        – Doktor J
        1 hour ago














      4












      4








      4








      So can I inform this case to my leadership team to take action, or
      should I simply ignore this? Or is there a polished way to let him
      understand the issue to act?




      I wouldn't suggest asking the team lead to take action yet. Seems like the issue can be resolved as a team. You already gave him a friendly advice, maybe point to him that clients are going to see the screenshots and it's going to look really unprofessional. If he doesn't understand the consequences behind all this, he's not going to want to change, especially if he always did it like this.






      share|improve this answer
















      So can I inform this case to my leadership team to take action, or
      should I simply ignore this? Or is there a polished way to let him
      understand the issue to act?




      I wouldn't suggest asking the team lead to take action yet. Seems like the issue can be resolved as a team. You already gave him a friendly advice, maybe point to him that clients are going to see the screenshots and it's going to look really unprofessional. If he doesn't understand the consequences behind all this, he's not going to want to change, especially if he always did it like this.







      share|improve this answer














      share|improve this answer



      share|improve this answer








      edited 13 hours ago

























      answered 13 hours ago









      Thomas W.Thomas W.

      863




      863













      • The real problem is in the words "to my team leadership to take action" - the OP asking the team (or business side) leadership if they share the concern would be fine, assuming that they will take action is not.

        – Chris Stratton
        5 hours ago













      • I think it's a valid concern; having personal sites in screenshots sent to clients has far greater risk than them "making fun of" anyone -- it's unprofessional, and clients often become wary of doing business with unprofessional vendors... next time your contract is up for renewal you might just find yourself on the receiving end of the business equivalent of a "Dear John" letter.

        – Doktor J
        1 hour ago



















      • The real problem is in the words "to my team leadership to take action" - the OP asking the team (or business side) leadership if they share the concern would be fine, assuming that they will take action is not.

        – Chris Stratton
        5 hours ago













      • I think it's a valid concern; having personal sites in screenshots sent to clients has far greater risk than them "making fun of" anyone -- it's unprofessional, and clients often become wary of doing business with unprofessional vendors... next time your contract is up for renewal you might just find yourself on the receiving end of the business equivalent of a "Dear John" letter.

        – Doktor J
        1 hour ago

















      The real problem is in the words "to my team leadership to take action" - the OP asking the team (or business side) leadership if they share the concern would be fine, assuming that they will take action is not.

      – Chris Stratton
      5 hours ago







      The real problem is in the words "to my team leadership to take action" - the OP asking the team (or business side) leadership if they share the concern would be fine, assuming that they will take action is not.

      – Chris Stratton
      5 hours ago















      I think it's a valid concern; having personal sites in screenshots sent to clients has far greater risk than them "making fun of" anyone -- it's unprofessional, and clients often become wary of doing business with unprofessional vendors... next time your contract is up for renewal you might just find yourself on the receiving end of the business equivalent of a "Dear John" letter.

      – Doktor J
      1 hour ago





      I think it's a valid concern; having personal sites in screenshots sent to clients has far greater risk than them "making fun of" anyone -- it's unprofessional, and clients often become wary of doing business with unprofessional vendors... next time your contract is up for renewal you might just find yourself on the receiving end of the business equivalent of a "Dear John" letter.

      – Doktor J
      1 hour ago











      2














      This could be a security risk or data privacy violation if your colleague does not check what is visible on his screenshots.



      Having some email opened in the background (even if you just see the subject in the tab or in the task bar) could expose confidential information. Visible email addresses or names could be a GDPR violation. Visible URLs might be used to hijack web sessions.



      Even if he says that he checks the content: the more unnecessary stuff is visible in the screenshots, the more likely it is that some confidential information will be overlooked. Any reasonable person shouldn't argue against that.






      share|improve this answer
























      • On a site note it sounds like he's executing automated tests. It might be a good idea to also automate taking screenshot/screen recordings. That can save a lot of time.

        – kapex
        3 hours ago
















      2














      This could be a security risk or data privacy violation if your colleague does not check what is visible on his screenshots.



      Having some email opened in the background (even if you just see the subject in the tab or in the task bar) could expose confidential information. Visible email addresses or names could be a GDPR violation. Visible URLs might be used to hijack web sessions.



      Even if he says that he checks the content: the more unnecessary stuff is visible in the screenshots, the more likely it is that some confidential information will be overlooked. Any reasonable person shouldn't argue against that.






      share|improve this answer
























      • On a site note it sounds like he's executing automated tests. It might be a good idea to also automate taking screenshot/screen recordings. That can save a lot of time.

        – kapex
        3 hours ago














      2












      2








      2







      This could be a security risk or data privacy violation if your colleague does not check what is visible on his screenshots.



      Having some email opened in the background (even if you just see the subject in the tab or in the task bar) could expose confidential information. Visible email addresses or names could be a GDPR violation. Visible URLs might be used to hijack web sessions.



      Even if he says that he checks the content: the more unnecessary stuff is visible in the screenshots, the more likely it is that some confidential information will be overlooked. Any reasonable person shouldn't argue against that.






      share|improve this answer













      This could be a security risk or data privacy violation if your colleague does not check what is visible on his screenshots.



      Having some email opened in the background (even if you just see the subject in the tab or in the task bar) could expose confidential information. Visible email addresses or names could be a GDPR violation. Visible URLs might be used to hijack web sessions.



      Even if he says that he checks the content: the more unnecessary stuff is visible in the screenshots, the more likely it is that some confidential information will be overlooked. Any reasonable person shouldn't argue against that.







      share|improve this answer












      share|improve this answer



      share|improve this answer










      answered 3 hours ago









      kapexkapex

      5241814




      5241814













      • On a site note it sounds like he's executing automated tests. It might be a good idea to also automate taking screenshot/screen recordings. That can save a lot of time.

        – kapex
        3 hours ago



















      • On a site note it sounds like he's executing automated tests. It might be a good idea to also automate taking screenshot/screen recordings. That can save a lot of time.

        – kapex
        3 hours ago

















      On a site note it sounds like he's executing automated tests. It might be a good idea to also automate taking screenshot/screen recordings. That can save a lot of time.

      – kapex
      3 hours ago





      On a site note it sounds like he's executing automated tests. It might be a good idea to also automate taking screenshot/screen recordings. That can save a lot of time.

      – kapex
      3 hours ago











      0














      If you’re his boss. Inform him of the company’s policy. If he refuses, handle it like any other under-performing performance.



      If you’re not his boss, and you’ve mentioned company policy to him once, then go about your business doing your job. If his performance is affecting your ability to do your job, talk to your manager.






      share|improve this answer








      New contributor




      Cooper Buckingham is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.

























        0














        If you’re his boss. Inform him of the company’s policy. If he refuses, handle it like any other under-performing performance.



        If you’re not his boss, and you’ve mentioned company policy to him once, then go about your business doing your job. If his performance is affecting your ability to do your job, talk to your manager.






        share|improve this answer








        New contributor




        Cooper Buckingham is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
        Check out our Code of Conduct.























          0












          0








          0







          If you’re his boss. Inform him of the company’s policy. If he refuses, handle it like any other under-performing performance.



          If you’re not his boss, and you’ve mentioned company policy to him once, then go about your business doing your job. If his performance is affecting your ability to do your job, talk to your manager.






          share|improve this answer








          New contributor




          Cooper Buckingham is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
          Check out our Code of Conduct.










          If you’re his boss. Inform him of the company’s policy. If he refuses, handle it like any other under-performing performance.



          If you’re not his boss, and you’ve mentioned company policy to him once, then go about your business doing your job. If his performance is affecting your ability to do your job, talk to your manager.







          share|improve this answer








          New contributor




          Cooper Buckingham is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
          Check out our Code of Conduct.









          share|improve this answer



          share|improve this answer






          New contributor




          Cooper Buckingham is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
          Check out our Code of Conduct.









          answered 3 hours ago









          Cooper BuckinghamCooper Buckingham

          1092




          1092




          New contributor




          Cooper Buckingham is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
          Check out our Code of Conduct.





          New contributor





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                  answered 14 mins ago









                  VladimirJosephStephanOrlovskyVladimirJosephStephanOrlovsky

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