Ubuntu Software app won't open (Ubuntu 16.04 LTS)
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Following a recent OS update a few days back (16.04 LTS), when I click on the icon labelled "Ubuntu Software" (which is directly below the Dash icon and looks like an orange briefcase with a white A on it), it no longer opens. It used to open fine, but since the update has stopped working. I get no error message. All I get is that circular progress thingy (does it have an official name?) for about 15 secs, then it disappears and the app doesn't open.
How do I go about diagnosing what the issue is and/or reinstall the app?
Thank you.
ParanoidPanda:
I opened a terminal, typed gnome-software and on a new line I got a flashing white block cursor for a while, then it stopped flashing. I wasn't returned to a prompt with a $ symbol. The terminal appeared to have frozen so I clicked on the x to close it.
Edit: I tried again and waited a minute or so this time, but same result, so clicked on x
launcher
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
add a comment |
up vote
2
down vote
favorite
Following a recent OS update a few days back (16.04 LTS), when I click on the icon labelled "Ubuntu Software" (which is directly below the Dash icon and looks like an orange briefcase with a white A on it), it no longer opens. It used to open fine, but since the update has stopped working. I get no error message. All I get is that circular progress thingy (does it have an official name?) for about 15 secs, then it disappears and the app doesn't open.
How do I go about diagnosing what the issue is and/or reinstall the app?
Thank you.
ParanoidPanda:
I opened a terminal, typed gnome-software and on a new line I got a flashing white block cursor for a while, then it stopped flashing. I wasn't returned to a prompt with a $ symbol. The terminal appeared to have frozen so I clicked on the x to close it.
Edit: I tried again and waited a minute or so this time, but same result, so clicked on x
launcher
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
Please launch it by opening Terminal (CTRL + ALT + T), typinggnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06
You will know if it has exited because Terminal will give you back the line with the$if and when that is the case.
– user364819
Sep 26 '16 at 22:08
Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56
add a comment |
up vote
2
down vote
favorite
up vote
2
down vote
favorite
Following a recent OS update a few days back (16.04 LTS), when I click on the icon labelled "Ubuntu Software" (which is directly below the Dash icon and looks like an orange briefcase with a white A on it), it no longer opens. It used to open fine, but since the update has stopped working. I get no error message. All I get is that circular progress thingy (does it have an official name?) for about 15 secs, then it disappears and the app doesn't open.
How do I go about diagnosing what the issue is and/or reinstall the app?
Thank you.
ParanoidPanda:
I opened a terminal, typed gnome-software and on a new line I got a flashing white block cursor for a while, then it stopped flashing. I wasn't returned to a prompt with a $ symbol. The terminal appeared to have frozen so I clicked on the x to close it.
Edit: I tried again and waited a minute or so this time, but same result, so clicked on x
launcher
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
Following a recent OS update a few days back (16.04 LTS), when I click on the icon labelled "Ubuntu Software" (which is directly below the Dash icon and looks like an orange briefcase with a white A on it), it no longer opens. It used to open fine, but since the update has stopped working. I get no error message. All I get is that circular progress thingy (does it have an official name?) for about 15 secs, then it disappears and the app doesn't open.
How do I go about diagnosing what the issue is and/or reinstall the app?
Thank you.
ParanoidPanda:
I opened a terminal, typed gnome-software and on a new line I got a flashing white block cursor for a while, then it stopped flashing. I wasn't returned to a prompt with a $ symbol. The terminal appeared to have frozen so I clicked on the x to close it.
Edit: I tried again and waited a minute or so this time, but same result, so clicked on x
launcher
launcher
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
edited Sep 29 '16 at 21:55
edwinksl
16.3k115384
16.3k115384
asked Sep 26 '16 at 22:01
user599666
Please launch it by opening Terminal (CTRL + ALT + T), typinggnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06
You will know if it has exited because Terminal will give you back the line with the$if and when that is the case.
– user364819
Sep 26 '16 at 22:08
Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56
add a comment |
Please launch it by opening Terminal (CTRL + ALT + T), typinggnome-software, and pressing ENTER. Then edit your question with the output it gives you.
– user364819
Sep 26 '16 at 22:06
You will know if it has exited because Terminal will give you back the line with the$if and when that is the case.
– user364819
Sep 26 '16 at 22:08
Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56
Please launch it by opening Terminal (CTRL + ALT + T), typing
gnome-software, and pressing ENTER. Then edit your question with the output it gives you.– user364819
Sep 26 '16 at 22:06
Please launch it by opening Terminal (CTRL + ALT + T), typing
gnome-software, and pressing ENTER. Then edit your question with the output it gives you.– user364819
Sep 26 '16 at 22:06
You will know if it has exited because Terminal will give you back the line with the
$ if and when that is the case.– user364819
Sep 26 '16 at 22:08
You will know if it has exited because Terminal will give you back the line with the
$ if and when that is the case.– user364819
Sep 26 '16 at 22:08
Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56
Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56
add a comment |
2 Answers
2
active
oldest
votes
up vote
0
down vote
You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.
Run these commands:
$ killall gnome-software
$ rm -r ~/.local/share/gnome-software
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19
@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24
It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36
I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55
@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58
|
show 4 more comments
up vote
0
down vote
For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.
I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)
answered Dec 24 '16 at 16:14
navi
1
1
Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed viaapt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56
add a comment |
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.
Run these commands:
$ killall gnome-software
$ rm -r ~/.local/share/gnome-software
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19
@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24
It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36
I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55
@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58
|
show 4 more comments
up vote
0
down vote
You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.
Run these commands:
$ killall gnome-software
$ rm -r ~/.local/share/gnome-software
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19
@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24
It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36
I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55
@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58
|
show 4 more comments
up vote
0
down vote
up vote
0
down vote
You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.
Run these commands:
$ killall gnome-software
$ rm -r ~/.local/share/gnome-software
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
You have a glitch in your configuration. Remove or rename your ~/.local/share/gnome-software folder.
Run these commands:
$ killall gnome-software
$ rm -r ~/.local/share/gnome-software
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
answered Sep 26 '16 at 22:54
L. D. James
17.9k43482
17.9k43482
A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19
@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24
It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36
I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55
@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58
|
show 4 more comments
A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19
@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24
It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36
I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55
@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58
A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19
A glitch? I never saw a black cat.OK ran those commands, but now what?
– user599666
Sep 27 '16 at 3:19
@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24
@Anonymous.User I'm confused about the black cat? Can you elaborate? My reference to glitch is in reference to some change or discrepancy of a configuration that has happen without the user's input.
– L. D. James
Sep 27 '16 at 3:24
It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36
It's a Matrix reference - see matrix.wikia.com/wiki/D%C3%A9j%C3%A0_vu and search for "cat". Anyway, after restarting Ubuntu Software is working again, so thanks very much for your help.
– user599666
Sep 27 '16 at 3:36
I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55
I'm a noob (if it's not already obvious) - could you tell me please what rm -r ~ mean/do?
– user599666
Sep 29 '16 at 22:55
@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58
@Anonymous.User It removes the named directory recursively. Meaning all the files and directories in it.
– L. D. James
Sep 29 '16 at 22:58
|
show 4 more comments
up vote
0
down vote
For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.
I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)
answered Dec 24 '16 at 16:14
navi
1
1
Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed viaapt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56
add a comment |
up vote
0
down vote
For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.
I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)
answered Dec 24 '16 at 16:14
navi
1
1
Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed viaapt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56
add a comment |
up vote
0
down vote
up vote
0
down vote
For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.
I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)
answered Dec 24 '16 at 16:14
navi
1
For me, what worked was actually installing it - I would click on the icon in the nav bar or via the dashboard, and it would appear to start, then close after appx. 3 sec.
I tried starting it from the terminal, same thing. Then I tried updating the app - wasn't found. So I installed via the typical 'sudo apt get' and it starts just fine now :-)
answered Dec 24 '16 at 16:14
navi
1
answered Dec 24 '16 at 16:14
navi
1
answered Dec 24 '16 at 16:14
navi
1
answered Dec 24 '16 at 16:14
navi
1
1
1
Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed viaapt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56
add a comment |
1
Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed viaapt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)
– David Foerster
Dec 24 '16 at 16:56
1
1
Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via
apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)– David Foerster
Dec 24 '16 at 16:56
Welcome to Ask Ubuntu! I recommend editing this answer to expand it with specific details about which package you installed via
apt-get. (See also How do I write a good answer? for general advice about what sorts of answers are considered most valuable on AskUbuntu.)– David Foerster
Dec 24 '16 at 16:56
add a comment |
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Please launch it by opening Terminal (CTRL + ALT + T), typing
gnome-software, and pressing ENTER. Then edit your question with the output it gives you.– user364819
Sep 26 '16 at 22:06
You will know if it has exited because Terminal will give you back the line with the
$if and when that is the case.– user364819
Sep 26 '16 at 22:08
Please don't add "SOLVED" to the title.
– edwinksl
Sep 29 '16 at 21:56